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June

Quality Analyst - Clm Operations

Private Company - Commonwealth Hill, SA

Any Industry
Source: uWorkin

JOB DESCRIPTION

Do work that matters

CLM Operations is an expert team that supports the ongoing refresh and remediation of individuals and entities. The team extends our on-going commitment to Know Your Customer (KYC), Anti-Money Laundering (AML), and supports Financial Crime Operations with emphasis on ensuring compliance and making these processes as simple as possible for our customers.

See yourself in our team

The team are looking to hire three Quality Assurance Analysts who will be responsible for analysing and recording insights and assist in maintaining our service standard and providing coaching and training.

The three permanent roles are based in Sydney. The role will require you to come into the workplace for training however, after we can offer flexible working arrangements.

The ideal candidate will have come from a quality assurance or risk type role. They must also have an understanding of the financial crime regulatory framework and have excellent communication skills.

As part of the QA team, you will be contributing the day-to-day operations. The role will ensure the effective delivery of QA over our key processes, increasing governance, reporting, and ensuring CLM Operations consistently delivers high quality outputs.

In any given week, you will be responsible for;

  • Maintain an operating rhythm with Operational teams to provide insights and trends as well as understand root cause of systemic quality issues. Develop and implement CI initiatives and action plans to uplift QA results across CLM Ops

  • Complete required number of quality assessments whilst maintaining adherence to schedule

  • Set and maintain the standard to which CLM Ops operates in its decision making and regulatory submissions, ensuring process is followed

  • Provide feedback and coaching through email correspondence, side-by-sides and attending Operational team huddles

  • Uplift financial crime knowledge and actively engage in continuous learning and development

  • Ensure SLA’s and team targets are met or exceeded

  • Raise any risks or issues identified through the appropriate channels and contribute to remediation activity to mitigate any risk

Your path looks like:

  • Have previous QA/Risk experience

  • An understanding of the financial crime regulatory framework with knowledge of the AML/CTF, Sanctions and ABC risk environment

  • Highly developed verbal and written communication skills with the ability to articulate trends and insights to a large range of stakeholders

  • Continuous improvement (CI) mindset and the ability to utilise CI tools

  • Excellent time management skills

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 22/06/2021

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