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June

Mortgage Client Services Officer

Robert Walters - Melbourne, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Full Job Description
This organisation is a leading Lender with an award winning product and a passionate team. Their aim is to meet the financial services needs of Australians and help them achieve financial freedom. They strive to be the preferred choice for customers by being experts in their field, providing unparalleled customer service, having a market leading product and developing strong relationships.

The Role

You will be joining a vibrant and tight knit Client Liaison team where you will be responsible for the relationship management and administration of loan applications. You will also be servicing the customers’ needs during the life time of the loan.

Main responsibilities include

Processing complex consent matters E.g. partial discharges, security swaps, subdivisions, 2nd mortgage consent requests
To communicate with allocated customers and intermediaries status updates and/or follow up of outstanding requirements, primarily by phone
Management and reporting of allocated applications in the pipeline, including monitoring of times in status to ensure there is no unnecessary delays during fulfilment period
Develop an understanding of work processes in the fulfilment process
Liaising with the loan assessors on outstanding requirements and application progress

About You

As the successful Mortgage Client Services Officer you will posses the following:

Minimum 2+ years experience in a role within the Banking Industry (mortgage experience essential)
Loan Servicing Skills - mortgage/security process and requirements, understanding of application process in Australia
Interpersonal Skills - a warm, friendly, mature and outgoing personality, with a strong customer service and team focused attitude, and a high level of ability to develop rapport with staff
Initiative and Enterprise - initiate positive change, seek opportunity to improve work efficiency and effectiveness, and flexibly undertake new tasks

Benefits

The biggest benefit of this company is their culture, this is proven by their record low attrition rates. You'll also get the following benefits when joining the team:

Flexible working arrangements
Performance based bonuses
Mental wellness initiatives
Specific progression plans mapped out from day one
Friday drinks, reoccurring social events and office fruit baskets

This role would suit a highly motivated and professional individual looking for their next long term career. This company has seen consistent year on year growth with this year being no different. If this sounds like the kind of company you would like to be a part of, please apply using the link.

To apply please click apply. We are currently receiving high application volumes, if your application is suitable we will contact you, if it is unsuitable you will be advised by email. To discuss confidentially call Georgia Atherton on +61 3 8628 2103.

This organisation is a leading Lender with an award winning product and a passionate team. Their aim is to meet the financial services needs of Australians and help them achieve financial freedom. They strive to be the preferred choice for customers by being experts in their field, providing ...

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