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Functional Billing Lead

Alinta Energy - Melbourne, VIC

Banking & Finance
Source: uWorkin


Full Job Description
Fast paced, innovative and collaborative work culture
Use your strong billing and anlytical skills to stand out from the pack
Permanent role based in Melbourne

With an owned and contracted generation portfolio of around 3,000MW, Alinta Energy delivers an essential service to over one million combined electricity and gas retail customers in Australia. We employ around 700 people throughout operations across five of Australia’s six states as well as New Zealand. With a decades-long history in Australia as an energy generator and retailer, we’re proud to deliver for our customers.

We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge. This includes working to deliver 1,500MW of large-scale renewable energy by 2025 as well as delivering innovative and lower-emissions energy solutions for major industrial customers.

We are currently looking for an experienced Functional Billing Lead to join our dynamic and supportive Customer Operations group based in Melbourne. Your primary focus will be working in team with responsibility to manage workflows and performance for exceptions and timely resolution in an operating environment. You will also manage and monitor operational activities and tasks within Alinta Energy Retail billing systems and processes to enable accurate invoices to be sent to customers and manage exceptions processes resolving any issues related to invoicing. This role will focus on electricity & gas billing for Mass Market but will action C&I billing as well.

Additional responsibilities will include:
Provide inputs to uplift Mass Market and C&I billing processes on a national platform
Own, manage and prioritise billing defects & issues and is responsible for improvement of projects to ensure processes align with Customer operations strategy
Provide data operational insights to support business key decision making
Supporting Billing Analyst in Onboarding, Metering and Billing activities
Create and maintain procedural documentation to ensure billing, metering and exception management process is effectively managed and adheres to billing accuracy
Support creation and development of business processes upstream and downstream from Billing function.
Develop operational strategies to improve customer and exception resolution rates
Own and deliver process maps and work instructions for function
Working in a Transition and Stabilisation functional team within Business Operations team.

To be successful you will have:
Excellent understanding of the energy industry for Mass Market customers
Demonstrated knowledge of industry B2B procedures
Previous experience working in billing related roles, especially using Orion, Gentrack and CISOV Billing Systems
Ability to engage stakeholders and deliver to wider business needs
Ability to quickly upskill knowledge of electricity and gas markets within Australia
Excellent analytical, mathematical, and creative problem-solving skills.
Demonstrated success in being able to conceptualize complex technical issues and resolve issues quickly
Desirable to have experience in overseeing the analysis, design, development, and implementation of software solutions, systems, or products
Knowledge of the relevant operating billing information systems for retailers

The ideal candidates will have strong analytical skills and ability to conduct research into systems issues and products as required. This position also requires a combination of having great attention to detail and maintaining a “big picture” business perspective, as well as excellent communication and interpersonal skills.

Let’s spread the positive energy together…

Working at Alinta Energy you will have access to a range of benefits, such as:

Flexible work options - Alinta Energy is currently trialling a flexible work option for most roles where you can work a combination of days from the office and from home
Staff Energy Offer (where products are available)
Employee Referral Bonus
Salary Packaging options
Full access to Headspace Application
Salary continuance insurance
Employee Assistance Program
Purchased leave
Community volunteer leave

Click “APPLY” to submit your application

Please note that if your application progresses you will be required to complete background/pre-employment checks. These checks may include but are not limited to - right to work/immigration checks, reference checks, criminal background checks, checks, qualification checks and additional finance checks for finance related positions.