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Customer Service Consultant

Adecco - Melbourne, VIC

Any Industry
Source: uWorkin


Full Job Description
Located in the Melbourne CBD
Ongoing role with full time hours
$28.50 per hour plus superannuation

Our client is a global health organisation seeking Customer Service Consultants with an interest in mental health to work at their Melbourne office. If successful, you would be responsible for requests from clients wishing to access counselling and other related well-being services. This role will operate Monday to Friday with a rotating shift roster between 8am and 6pm.

Client Details

Our client is a leading provider of well-being solutions and services backed by a global company providing support to people all over the world. Their range of services include Employee Assistance Programs and Well-being and Organisational solutions. You would be working in a friendly team environment as part of the National Team.


The duties of this role include, but are not limited to:
Assisting clients with service requests for appointments, support and information in a timely, courteous and professional manner.
Maintaining and applying the organisational values
Completing allocated tasks and projects assigned by the team leader
Accurately entering, updating and maintaining client information on the OCMS database system.
Ensuring all complaints/issues are undertaken according to the Business Improvement Client Management (BICM) system guidelines and processes.


The ideal candidate will possess the following:
Previous contact centre experience (inbound or outbound)
Interest in mental health well-being programs in the community
Excellent problem solving skills
Good communication skills
Ability to keep calm in a high pressure environment

Job Offer

This is a fantastic opportunity to join a growing team in a sector that is high in demand. Successful applicants will receive up to 2 weeks of paid training. If you are interested in this role, please apply via the advertisement only.