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Client Change Manager

Northern Trust Corp. - Melbourne, VIC

Banking & Finance
Source: uWorkin


Full Job Description
Who we are

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world’s most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

What we do

Northern Trust’s international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.

What you will do

As part of the Client Delivery Solutions group, the Client Change Practice are responsible for the governance and delivery of the technical change portfolio of our existing client base.

Client Change Manager: As Change Manager on the team, you will own the change relationship for a growing number of clients in the region. The Client Change Manager has direct interaction with our clients to: review and log new change requests, requirements gathering and business analysis, engage business SME’s/technology specialists, maintain client change trackers, produce internal and external stake holder reporting and provide oversight and input where required during the SDLC. Dependent on volume and the complexity of client activity there is flexibility across the broader portfolio and the team’s strengths with applicants of Business Analysis, Project Management and Operational backgrounds suitable.

Your Knowledge/Skills:
Carries out activities that are large in scope, cross-functional and technically difficult with significant financial, client, and/or internal business impact
Strategic in developing, implementing and administering solutions within functional areas
Operates independently and has in-depth knowledge of business unit/specific area of expertise with strong knowledge in other areas
Excellent oral and written communication skills
Highly flexible and adaptable to change
Direct interaction with different clients, vendors and internal stakeholders at all levels
Project focused and able to facilitate discussions and reach decisions
Financial service experience across front, middle or back office operations desired

As of March 31, 2019, Northern Trust Corporation had:
$10.9 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today!

Want to learn more about our company? Visit northerntrust.com
We are a leading global financial institution- Click here to check out our company accolades!

For a private discussion please contact Gez Williams on +61 3 9935 8204.