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June

Customer Service Officer

City of Monash - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Job no: 493547

Categories: Call Centre and Customer Service

Permanent Full Time position

Salary $64498 + Superannuation

Glen Waverley / Oakleigh / Notting Hill

About Us

Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

The City of Monash has a dedicated Customer Service Unit to support its drive to continual service excellence across 3 locations comprising a busy Contact centre / Service desk.

About the Position:
We are seeking a motivated individual who has the drive and passion to continually exceed the customer’s expectations. You will have previous experience in a Local Government customer service role, including a high volume contact centre environment, (including Live Chat), front counter enquiries, cashiering & administrative tasks. You will have a clear understanding of what it takes to deliver a warm, genuine and efficient level of service and have a demonstrated ability to achieve results in a fast paced environment. Equally important is the ability to work in a team environment where you are willing to support and encourage your colleagues. To compliment this you will have a desire to want to make a difference.

Skills and Experience:
A commitment to consistently delivering a high quality customer experience

Local Government experience

Contact Centre experience (essential)

Cash handling and EOD balancing

Proven ability to achieve results & to achieve KPI’s

A commitment to working in a team environment

Excellent communication skills

Excellent Interpersonal skills

Extensive experience in applications, such as Infor Pathway, Microsoft package, (including Weave mapping system)

Requirement of the position:
The position will be across core hours Monday - Friday.

What We Offer:
As a City of Monash employee, your personal and professional development is a key focus. You will have access to a vibrant health and well-being program, flexible working arrangements and training opportunities.

How to Apply:
Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications are currently open, with a closing date of Sunday 20 June , at 11:55pm.

Enquiries:
If you would like to discuss this role further, please contact Lachlan MacDonald on 9518 3555 .

Monash Council values flexible working arrangements and embraces workplace diversity , inclusion and equity , including children and young people.

We are committed to being a child safe organisation and have zero tolerance to child abuse.

Melbourne, VIC

Customer Service & Call Centre




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