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Customer Service Advisor - Warrnambool Branch

GMHBA - Warrnambool, VIC

Any Industry
Source: uWorkin


Full Job Description
Be the face of GMHBA!

We have an opening for a Customer Service Advisor to join our GMHBA Branch team based in Warrnambool on a fixed term contract until June 2022.

This position is Part Time - 0.4 FTE / 16 hours per week working each Monday and Tuesday 8:30 am - 5:00pm

About the role

Our Customer Services Advisors are responsible providing an exceptional customer experience to all GMHBA members and to assist in promoting membership growth by providing information on products and services.

Day to day, you’ll:
Welcome customers to store and provide prompt friendly service
Provide professional advice to existing and potential members on GMHBA products
Process member activities such as claims, payments, membership changes
Promote GMHBA Health Services such as Eye Care, Dental and Wellbeing programs
Participate in outbound activities such as prospective new member courtesy calls and our membership retention program.

Ours is a fast-paced environment, where no two days are the same and you’ll be exposed to a variety of tasks. We are friendly and supportive team who truly believe that by working together, we can make a real difference to our members.

About you

As the successful candidate, you’ll be:
Passionate about providing outstanding customer service every time
Experienced working in busy customer service and team-based environment, ideally within finance or retail.
A self-starter with great communication, organisational skills and attention to detail
Confident using Microsoft Office and customer databases

To be considered for this role, applicants will:
Be available to start 26 July
Be available to undertake up to 3 weeks of paid training on a full time basis when you start in your role.
Be able to work Monday and Tuesday 8:30 am - 5:00pm on your normal roster.
Must be an Australian Citizen or Permanent resident

Let's get started?

Submit your application TODAY via the form below. Download the full position description for more information.

Have Questions? Contact us at careers@gmhba.com.au

At GMHBA we celebrate and harness diversity and consider it a competitive advantage. We encourage applicants from all diverse backgrounds.

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