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Case Manager - Melbourne

Claro Aged Care and Disability Services - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Join our growing organisation and have an impact on the lives of others
Melbourne location and opportunity to work from home
Great work-life balance

A career in care and support

We are currently seeking a Case Manager (Internally called Customer Support Manager) to join our growing team in Melbourne. As a Customer Support Manager you will deliver a high level of coordination support to in-home customer support programs including the development of rosters, staff supervision and the resolution of day-to-day operational matters.

Each day will look a little different, but your key responsibilities will likely include:

Effectively managing and coordinating staff rosters whilst ensuring accuracy of records
Developing and maintaining excellent relationships with customers, staff, customer family and friends,
funding bodies, doctors, case managers and other allied healthcare professionals
Constructively approaching unacceptable performance and providing on-going support to improve outcomes
Providing coaching in effective methods for delivering and exceeding customer expectations
Making process improvement suggestions and implementing improvement requests as required

Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What you’ll bring

As a Customer Support Manager, you will have demonstrated experience and skills in people leadership, have a self-motivating and ‘can do’ attitude, and have strong sector knowledge of the Disability or Aged Care industry.

To do well in this role you may have:
Qualifications in Community Services, Frontline Management or equivalent
Demonstrated experience in a Community Services Co-ordination or Case Management role
Demonstrated experience supervising, supporting, and training staff
Knowledge of OH&S legislation relevant to aged care and disability service sector
Customer focused with excellent communication and problem-solving skills
Ability to manage time effectively in an environment of changing priorities

Our commitment to you

People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best!

What we offer:
Money in your pocket to “Light Up” your clients day - be it a coffee, a crossword puzzle or a daffodil,
Employee referral bonus to the value of $300
Investment in your ongoing learning and development through an internal training platform
Celebrating you! Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years

A career with Claro

Whether you’re currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

A career you can choose

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

Apply directly or get in touch today!


Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

Melbourne, VIC

Voluntary, Charity & Social Work


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