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Outbound Customer Service Calls

Jobs on jobactive - Stepney, SA

Customer Service & Call Centre
Source: uWorkin


About Telemall

Telemall was founded in 1986 and pioneered the message on hold industry within Australia, and it has since provided thousands of Australian and international businesses with effective communications solutions for their on hold environments.

Purpose Of Role

Telemall Communications requires a proactive and friendly person to spend 6-8 weeks conducting calls to the existing customers list. No sales involved.

Duties And Responsibilities

  • The worker will be provided a list of existing businesses that are Telemall's clients and are using Telemall's services.
  • The worker will be required to call each business on the list and verify certain information in relation to the phone equipment currently used by the business.
  • Subsequently, the information received by the client on the phone will need to be registered on the database used by Telemall, called SugarCRM.
  • Training will be provided at the start of the contract in order for the worker to be able to perform the duties properly. That includes: overview of Telemall's products and services, list of questions to ask to clients, and training on how to register information on the database.
  • The worker will have access to nearby ongoing supervision and support

While training will be provided, we require someone who is skilled with phone manners, able to speak to a customer professionally and has some basic experience with entering data, typing and a CRM system.

We offer a friendly and casual work environment and a full size equipped kitchen where you can bring your own food. Free barista coffees.

Located a short walk from public transport and car parking available.