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June

Client Services Officer

Randstad Australia - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Randstad are currently seeking multiple permanent client services officers to join a leading provider of property data and analytics in Australia. Our client provides the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. They are the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

About Your Role

You will have a passion for providing a great customer service experience. You will be working in a large contact centre environment taking inbound calls, with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections.

Key Responsibilities Include But Not Limited To

  • Answering inbound call, assisting with enquiries from business to business and business to consumer clients
  • You will be responsible for driving customer outcomes across the business, ensuring customer get value from products and services offered.
  • Be an advocate for the brand and increase customer satisfaction across all their channels.
  • Perform workflow system and administrative updates
  • Build rapport and valuable relationships within a business
  • Ability to deal with complexity and many unknowns in a decision process

About You
  • 1+ years of customer service experience in a call centre, retail or hospitality environment
  • Exposure to property, banking, insurance industry preferred but not essential
  • Must be an effective communicator, to articulate complex processes in a simple manner
  • You must be enthusiastic and have a genuine passion for helping customers
  • The ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.
  • Adaptable to learn new systems with speed and the ability to multi task

Applications

If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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