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Customer Insights Analyst

Downing Teal - Melbourne, VIC

Source: uWorkin


Full Job Description
Marketing Communications
Database Analyst / Specialist
Contract or Temp


Part of Customer strategy & insights team with a mega organization
Mid term contract
Flexibility of WFH / any branch office

The Company:
Our client is a mega organization providing service to entire Melbourne city and around.

About the role:
This person will analyse key customer insights across multiple data sources.
Monitor customer insight program metric
Recommend actionable insights to support business in making decision, strategy & tactical delivery

Key responsibilities:
Capture and report against large sets of customer data to produce actionable insights and drive improvements to our customer experience, in line with the Customer & Community Strategy.
Support the design and develop of performance dashboards and reports to inform planning and performance optimisation.
Provide technical support and expertise on customer insights data to the Customer and Strategy Group and broader business in a clear and simple way.
Work with the customer experience team and the business to implement process improvements ensuring customer insights are gathered in an efficient and effective manner.
Provide timely insights, and educate the business on implications and potential actions
Developing reports to support business decision making
Support the delivery of Customer Insights Program by analyzing multiple research programs to unearth themes and analyse trends.
Other duties as directed by Team Leader, Customer Strategy and Insights

The Candidate:
BBA / MBA in Marketing, Customer strategy as tertiary qualification
Analytics experience with the proven ability to make recommendations from insights
Highly developed business engagement and communications skills
Experience with developing/analysing customer experience metrics
Current full Victorian Driver’s License.

How to apply:
beilbydt.com.au quoting reference number 266689. For initial enquiries please call Pravesh Sarin on (02) 9256 7000