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Patient Services Clerk

St Vincent's Health Australia - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Part Time, Permanent roles available

Fitzroy location

Challenging and rewarding work environment

About the Company

St Vincent’s Hospital Melbourne (SVHM) is part of St Vincent’s Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

About Department

The Emergency Department at St Vincent’s Hospital provides services to patients requiring Emergency Care. There are 39 cubicles including acute, short stay, fast track and resuscitation. The department fosters a supportive, multidisciplinary team environment that is challenging and dynamic

About the Role

The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to clinical areas within SVHM. The PSC will be involved in admitting and discharging patients, reception duties and delivering customer service of a high standard. The PSC will actively participate in the achievement of Hospital objectives whilst ensuring patient confidentially is preserved at all times.

The position will include a wide range of duties including taking payments for overseas patients, dealing with telephone enquiries and liaising with patients, doctors, nurses and other members of multidisciplinary team. To be successful for this role you will need to be available to work varied shifts over 24 hours, 7 days a week

The classification for this position will be HS1 ($58,442 per annum) pro rata.


Create patient records and complete all necessary information accurately in line with current procedures

Admit and discharge patients accurately and in a timely manner

Understand the hospital’s financial position and understand how admission and discharge practices impinge on this

Arrange appointments for patients as requested by clinical staff

Maintain high level of customer service and professional standards at all times, and communicating closely with staff, patient and their families.

Qualifications, Skills and Experience

Previous administration experience in a health setting

Knowledge of private health fund billing and public health funding

Knowledge of Patient Administration Systems

Advanced computer skills, including Microsoft Office applications

Communicate effectively, with patients and staff at all levels

Utilise written and verbal communication skills in problem solving, conflict resolution, and negotiation


Salary packaging

Employee Assistance Program

Staff Health Centre

Staff Car Park


Please attach your resume and cover letter to your application.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory

immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Position Description and Critical Job Demands Checklist:Review the following documents:
Position Description Patient Services Clerk ED - June 2021

Contact Details:
PSC Team Leader Debra Rutley Debra.rutley@svha.org.au

Alternate Contact:
PSC Team Leader Voula Crocaris Voula.crocaris@svha.org.au

Closing Date:
9 July 2021 11:59pm

Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:
View Code of Conduct

Melbourne, VIC

Health, Medical & Pharmaceutical


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