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June

Customer Service Consultant

DFP Recruitment Services Pty Ltd - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Full time temp project opportunity approx. 2-3 months
Attractive hourly rate - 28.86 p/h + super
Work for a leading insurance brand
Our client is a leading insurance company in the Eastern Suburbs, and they are currently looking to expand their team of enthusiastic and passionate individuals to join their Contact Centre! This is an exciting opportunity for someone who is looking for a 2-3 month temp contract.

As a Customer Service Consultant you answer inbound calls from members and you will play an integral role by providing excellent service support to customers and assisting with enquiries. Motivated, and positive by nature, you will have demonstrated experience working in a busy, multi-tasking environment providing an outstanding level of customer service.

In this role you will be:
Assisting with general and specific enquiries about membership refunds
Confirming personal information with the members
Managing escalations and complaints and following process and procedures
Making outbound calls where required to follow up with previous member interactions.
Process refunds and reissue insurance policies where required.

Who we’re looking for:
People who have Inbound Customer Service experience; preferably within a contact centre
Proven experience in solving problems;
The ability to build customer relationships quickly;
Can learn and use new systems rapidly;
Excellent listening skills along with a friendly personality and a genuine desire to help people; and
The proven ability to meet KPI’s
As a strong communicator, you will feel comfortable responding to service enquiries relating to a range of products and services -full training and ongoing support will be provided! Attractive hourly rate! Weekend shifts will accrue relevant shift allowances.

For our client, it is all about their people! We are looking for Customer Service Experts, who are passionate about delivering an exceptional service and enjoy interacting with customers daily. Put simply your goal is to create a brilliant customer experience!

Successful candidates must be able to commence on 5th July 2021 and be flexible to work full time hours over a rotating roster.

Do not delay! If you are excited about this opportunity APPLY NOW! Interviews to commence immediately!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
JO-2106-476046

Melbourne, VIC

Customer Service & Call Centre




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