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Change And Business Improvement Advisor

Knox City Council - City, ACT

Executive & Strategic Management
Source: uWorkin


Full Job Description
Job no: 493409

Work type: Temporary Full-time

Location: Knox Civic Centre

Categories: HR, OHS, L&D

About the Opportunity

We have an exciting secondment opportunity for a Change and Business Improvement Advisor, until 26th June 2022.

The Transformation team is seeking an innovative thinker who is interested in working with the team to lead the development of business improvement activities designed to optimise customer experience, streamline processes and improve organisation effectiveness.

Under the guidance of the Change Lead this role will engage with groups within the organisation to help improve: our approach to change, processes, systems and ways of working. Leveraging on your experience in change management, continuous improvement, lean thinking and human centered design you will partner with stakeholders to identify and drive business improvement through people. Your change management experience will help guide stakeholders to embrace any new ways of working.

This role also works closely with our Information Technology area (IT) to enable the implementation of cutting edge IT systems and processes. This means you will help design and build change readiness to assist with creating the digital and service model environment required for Knox to be a continually improving customer centric organisation.

What you will need to thrive

In order to thrive in this position you will have:
Previous experience in change and business improvement.
The ability to fulfil a role that guides stakeholders through business improvement while advising on the associate change activities through people.
Strong lateral, conceptual, analytical thinking with excellent problem solving and decision making ability.
A demonstrated ability to consider multiple perspectives and distil complex information to create viable options and plans to implement better ways of working, often through the introduction of new systems.
The ability to work collaboratively, with and through others, coupled with aligned values to the organisation.
Excellent written communication skills with the ability to produce high quality reports and discussion papers, and make formal presentations.
The ability to be flexible and adaptable within a changing environment; able to thrive in ambiguous situations, with high levels of resilience, emotional intelligence, critical self-awareness, and tenacity.
Well-developed time management skills to manage the conflicting requirements of different stakeholders to produce positive outcomes, and provide astute specialist engagement advice.
Demonstrated ability to influence stakeholders.

Why Us

Making a difference to others and our community is at the heart of everything we do at Knox. We are inspired by empowering our diverse community inside and out to thrive and prosper through our values: ‘Make a difference daily’, ‘Inspire and Facilitate success’, ‘Think big act bold, and ‘Do what is right not what is easy’. Our vision and values make us a forward thinking, adaptive and collaborative organisation constantly evolving to match the needs of the community.

Our benefits include a flexible workplace including accrued days off, opportunities for learning and development, a focus on wellbeing as well as an Employee Assistance Program, wellbeing initiatives and reward and recognition programs.

How to Apply

You will be required to upload the following:
Cover letter (no more than 1 page)

Remuneration for this role will be Band 7, starting from $98,781. 78 - $110,786.31, plus 9.5% superannuation.

For further information on this role please contact Hiring Manager, Debbie Shaw, Debbie.Shaw@knox.vic.gov.au

Review the full position description attached OPC03- Change and Business Improvement - .pdf

Apply by: 18/06/2021

Knox City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application.

Advertised: 09 Jun 2021
Applications close: 18 Jun 2021