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June

Technical Support Advisor - Technical Centre

City FM Australia - Mulgrave, VIC

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Mulgrave VIC 3170, Australia Req #806
Wednesday, 9 June 2021
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners - Coles.

THE OPPORTUNITY

Our role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. Office based you will support our partners- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores.

You will require the following qualifications/experience:
Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
Work in a control room environment, monitoring alarm systems
Manage high volume of outbound calls to field technicians and stores
Accurately enter data
Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

To be considered for this role you will have / be:
Demonstrated experience using multiple systems concurrently
A high level of attention to detail
The drive to succeed and able to achieve and exceed targets/KPIs
Proven ability to build and maintain customer relationships within a Contact Centre environment
Customer service experience within a Contact Centre environment - preferred
Previous experience in a Technical Support or service role - preferred

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.
Other details
Pay Type Hourly Travel Required No Telecommute % 100 Required Education High School

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