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Nab Fraud Analyst

HAYS - Melbourne, VIC

Any Industry
Source: uWorkin


Hays is proud to be supporting NAB in the recruitment of Fraud Analysts. Apply now!

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

Your new role
As part of the Fraud and Anti Scams team, your main responsibilities will include:

  • Transaction monitoring to identify any potentially fraudulent activity and scams
  • Actioning any identified fraud or scams by blocking cards/accounts
  • Contacting the customer to notify them that their account has been compromised
  • Educating victims of fraud and ways to protect their accounts moving forward
  • Liaising with other banks and internal departments
  • Providing excellent customer service to customers at all times

You must be available Monday through to Sunday between the hours of 7am-11pm on a flexible roster that will be sent out 1-2 months in advance. Training provided. The ability to work flexibly can also be arranged.

What you'll need to succeed
In order to be a successful candidate in NAB Fraud Operations space, you will need:

  • Previous exposure to Financial Crime (preferred)
  • Previous contact centre experience
  • Experience using multiple systems
  • Excellent customer service skills
  • High attention to detail
  • Resilience and problem-solving skills
  • Ability to critically think
  • Ability to work as part of a team

What you'll get in return
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to tamara.chisholm@hays.com.au, or call us now.

SA Licence number : LHS 297508