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Ict Supplier Performance Analyst

Department of Customer Service - Sydney, NSW

Manufacturing & Industrial
Source: uWorkin


ICT Supplier Performance Analyst x2, Ongoing, SYDNEY

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Salary Grade 7/8, with the base salary for this role starting at $97,443 base plus superannuation

Primary purpose of the role

You will be supporting the management of suppliers by delivering supplier performance reporting and supplier improvement analysis and activities to monitor and ensure that the supply of services is to agreed standards.

Key accountabilities

  • Collects and analyses supplier performance data and investigate problems to enable meaningful insights and appropriate recommendations to improve compliance, effectiveness and risk mitigation
  • Monitors and reports on supplier performance, customer satisfaction, and market intelligence to inform better decision making aligned to organisational priorities and outcomes
  • Validates that suppliers' performance is in accordance with contract terms to ensure compliance requirements are met
  • Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance to minimise risks and disruptions ensuring optimal service delivery and outcomes for the business and customers
  • Contributes to the implementation pf supplier management-related service improvement initiatives and programs to enhance business operations and performance
  • Utilises analytics and reporting to proactively identify business risks and opportunities to continually improve efficiency and effectiveness
  • Interprets evidence-based research and incorporate the respective information into reports capable of driving the design of innovative experiences to optimise service delivery outcomes

Key challenges

  • Collaborating with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests.
  • Achieving multiple simultaneous service design and mapping requests, given limited resources and tight deadlines, and the need to identify interdependencies and balance competing demands and priorities.
  • Balancing completing customer, business and technical demands to ensure agreed deliverables are achieved on time and to expected standards.

Closing Date: Monday 14th June at 9:59am

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.