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Enterprise Customer Success Manager


Any Industry
Source: uWorkin


Job Description

The Gig

This is your chance to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

This role exists to support HealthEngine’s largest corporate/enterprise customers and ensure they are delighted with the products and services we offer. This function is critical to maintaining long term relationships with Australia’s largest healthcare delivery networks across all health verticals, primarily Allied, and assists with delivering outstanding results for their investments.


  • Support and ensure the success of HealthEngine’s largest customers.
  • Onboarding new customers, ensuring knowledge of how to drive the best results from their investment in their selected services is transferred to appropriate customer representatives.
  • Reporting on performance of existing products for existing customers
  • Handing any retention situations as they arise
  • Selling expansion products to existing customers
  • Building a strong rapport and relationship with our key accounts

About You

You are impact and results-driven with an ability to drive continuous value to our products. You will have an analytical ability to improve customer results through data and improvements. Your time management, organisational & problem-solving skills will be key to your success in this role as this is a fast-paced and ever-changing environment. This role will also require you to be very proactive and demonstrate initiative as it is a very autonomous and results-driven role. You are intuitive, curious and a voracious learner, that will bring strong customer-facing skills.

Experience you’ll bring:

  • 5+ years’ experience in an Account Management or ideally Customer Success role
  • Proven ability to drive continuous value of our products
  • Experience in using multiple CRM and client management and reporting systems
  • Experience using Microsoft Office (Excel, Word, Powerpoint)
  • Experience building long term relationships with a client portfolio

Additional Information

The perks behind the work

HealthEngine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. Learning and challenge aside, we also offer:

  • Flexible work hours and arrangements
  • Fully stocked kitchen with coffee on tap
  • Regular social events and play spaces on-site
  • Salary sacrifice and salary packaging options
  • Workplace wellness program

Diversity and inclusion

HealthEngine believes in the power of a diverse workforce and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

A bit more about us

HealthEngine is a purpose-led business, on a mission to transform healthcare in Australia. As the leading consumer healthcare platform, we’re creating a better patient experience by bringing all healthcare providers into one, connected network. We allow patients to find and book healthcare practitioners at the touch of a button, 24/7, while providing practices with the tools and technology to improve their patients’ experience. We believe that by creating a more connected, immediate and simple ecosystem, we can improve health outcomes for everyone.