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Business Services Officer

Programmed - Brisbane Grove, NSW

Source: uWorkin


PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

The role

Our Government client is based on the Southside of Brisbane.

We are seeking a Business Process Specialist for Business Transformation Innovation & City Transformation assignments.

Some Of The Key Responsibilities Of This Role Include

  • Collaborating with stakeholders and analyse business processes
  • Prepare business process maps
  • Plan and facilitate business process mapping workshops
  • Analyse process measures, key performance indicators and data
  • Work with solution architects, business process automation developers, business analysts, business SMEs and other stakeholders to deliver end-to-end business process management projects.
Role Requirements
  • Extensive experience within a government function
  • Working knowledge and application of agile principles and behaviours
  • Demonstrated skills in analysing business problems, needs, priorities, information and processes, combined with demonstrated ability to identify and evaluate solution options in the context of business value, risk and impacts/opportunities.
  • Proven ability to manage stakeholder and vendor expectations to reach agreed outcomes.
  • Strong facilitation, negotiation, engagement and extensive consultation on larger scale business process management projects with diverse business areas.
  • Demonstrated experience developing, implementing and reviewing operational excellence frameworks, roadmaps and integration into broader improvement, digital and change related methodologies.
  • Demonstrated experience in analyzing process measures, key performance indicators and data to conduct a thorough analysis of complex business process issues and making recommendations for business process improvements.
  • Demonstrated experience in identifying, developing, and delivering digital/intelligence process automation in a project environment preferably using an intelligent business process management solution.
  • Demonstrated experience developing, leading, and facilitating improvement training programs with various stakeholders including generalists to specialists.

Please provide a detailed cover letter highlighting your skillset against the selection criteria, please apply online today!

Please quote reference #210003769 when enquiring about the role

QLD Licence- LHL-02514-D2P2F

Who Are We

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Our commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

So it’s over to you. If you would like to join our team, please APPLY now.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website. .