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June

Service Advisor Mortgages And Digital

NAB - National Australia Bank - Melbourne, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Inbound Service Advisor (Mortgages & Digital) position at our Knox contact centre
Extensive, on-board training to equip you with all the knowledge and skills required
Highly engaged and collaborative working environment with real career progression opportunities

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Service Advisor (Mortgages & Digital).

So when we say we're looking for Service Advisors, what we're really looking for is a talented people person who understands the value of service. We are looking for someone who can listen, engage, discover and offer the right solutions for our customers’ needs.

This is more than just a contact centre role. Our Service Advisors answer inbound calls from people who are interested in discussing their NAB Home Loan product and providing tailored solutions to them. Once you have mastered this role, there are many further career opportunities available within the lending division.

On a day to day basis you will:
Have thorough conversations with new or current NAB customers who call to enquire about NAB Home lending products, ultimately understanding their needs and tailoring the best solution.
Provide education and support to customers using NABs digital channels
Provide excellent customer service by genuinely connecting with your customer through your unique personality and passion to help
Servicing a range of requests for our Home Lending products with strong attention to detail

What you will bring

Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their goals
Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail
Motivated to work in a target driven team environment
Basic knowledge of home lending

By joining NAB in a pivotal Banking role, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

NAB, invested in you

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

At Knox you will have:
Free Parking!
Dress for your day in office
Onsite cafeteria
Work close to home
5 min walk to Knox City Shopping Centre
A Highly Engaged workplace
Monthly Rostered Day Off

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

  • Please note unsolicited CVs from agencies will not be accepted.

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