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Customer Support Officer - Advantedge (Mortgage Inbound Line)

HAYS - Melbourne, VIC

Banking & Finance
Source: uWorkin


Full Job Description
Start your banking career in a customer service role at a top 4 Bank. Apply Now!

Your new company:
Hays are proud to be supporting NAB in the recruitment of customer service advisors, sitting within the subsidiary brand Advantedge. This team provides support to mortgage customers, mortgage brokers, solicitors, all stakeholders related to the mortgage process end to end all across Australia.

Your new role:
You will be receiving calls from mortgage customers to service all of their mortgage servicing inquiries from application through to settlement and beyond
Processing and servicing mortgage settlements
Supporting customers with payment cycles, refinancing and interest rate advice
Your goal is to provide exceptional customer service by resolve any issues, advising what is outstanding, liaising with related internal teams whilst adhering to banking compliance guidelines.
The role has potential to convert to permanent for excellent performance
You will be working Monday - Friday working between the hours of 8am - 7.30pm on a rotating roster.
The role pays $28.86 per hour plus superannuation
The start date is 12th July

What you'll need to succeed:
  • You have a genuine passion in providing outstanding customer service.
  • You have the ability to listen to the customer’s needs whilst operating various systems at one time, you have exceptional communication skills and the desire to work towards individual targets and team goals
  • Previous call centre experience is advantageous & Customer service experience is essential
  • Ability to work well in a fast-paced environment
  • A genuine passion for finance or banking
  • Proven attention to detail
  • Knowledge around mortgages is favourable
What you'll get in return:
In exchange for your commitment you will be offered extensive training, a great opportunity to learn and develop experience in the mortgage industry enabling you to build rewarding career within NAB. NAB's passion for creating value and exceeding customer expectations means they are constantly striving to redefine their standards of excellence. They believe in people with ideas and dreams and want you to achieve your career aspirations.

What you need to do now:
If you are interested in this role click 'apply now' or forward an up-to-date copy of your CV to Shilpa.Dhanothia@hays.com.au.

If this role does not align with your career goals forward your CV to me for a career discussion.

LHS 297508 #2516009