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Customer Service Officer - Emergency Department

Goulburn Valley Health - Shepparton, VIC

Administration & Secretarial
Source: uWorkin


Full Job Description
Reference Number
Position Title
Employment Type
Fixed Term Part Time
Graham Street
Enterprise Agreement / Classification
Managers and Admin Officers - Grade 1
Position Summary


Customer Service Officer - Emergency Department

Health Information Services, Graham Street, Shepparton

Fixed Term Part Time
32 hours per fortnight
Casuals positions may be offered to suitable applicants as a result of this vacancy
Weekend work will be required

About GV Health

At GV Health we are so much more than a regional health service. As the largest employer in the region, we work with purpose and pride and are committed to respecting and embracing diversity, inclusion and accessibility for our people and community.

It is an exciting time to join our GV Health team! We are currently in the midst of an exciting $229 million transformation of our Graham Street site, which comprises of a five-storey Inpatient Unit building, expansion of our current theatre capacity, new Critical Care Unit, a state of-the-art Dialysis Unit and an extension of the current Emergency Department.

If you would like to take a virtual tour of the Shepparton campus please click here. To find our more information about GV Health you can visit http://www.gvhealth.org.au/

About the role

Customer Service Officers (CSO’s) are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. In the Emergency department, the Customer Service Officer is a vital member of the Emergency Department team.

The Customer Service Officer performs a wide range of administrative support tasks related to the efficient functioning of the Emergency Department (ED). The Emergency Department Customer Service Officer has responsibilities for the co-ordination of communication, registration and transfer of patients, clerical functions at Triage and in the main department, ensuring the Vital database is kept up to date and accurate and other duties as required. The Customer Service Officer may also be required to provide administrative support to other areas within GV Health at the discretion of the Manager, Health Information Service (HIS).

Our offer to you:
Generous salary packaging, subsidised staff parking and discounted leisure memberships
Flexible work practices and options to purchase additional leave to help create some important work/life balance
Professional development and study leave to help reach your learning and career goals
Social club membership offering a range of events, functions and local community discounts
Our CREATE Outstanding reward and recognition program

Great things happen here in Shepparton. If you would like to learn more about what it is like to work, live and play in the Shepparton region please click here.

Applications close: 16 June 2021

All appointments are made subject to satisfactory police check and Victorian ‘Employee’ Working with Children’s Check. Completion of a Commonwealth of Australia Statutory Declaration is required prior to commencement. GV Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

Selection Criteria
Essential : Commitment to the GV Health Values of Compassion, Respect, Excellence, Accountability, Teamwork and Ethical Behaviour and ability to exhibit behaviour which reflects our values.
Essential : Capacity to interact professionally with staff and consumers and maintain high levels of confidentially and patient privacy
Essential : Ability to work effectively as part of a team and to be flexible within a multi-disciplinary team environment
Essential : Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
Essential : Demonstrated experience of working with computer systems
Essential : Ability to be courteous and demonstrate respectful behaviour in all interpersonal interactions
Essential : Minimum Cert 111 in Business Administration or equivalent
Essential : Satisfactory National Criminal History Record Check, Victorian Employee Working with Children Check and completion of a Commonwealth of Australia Statutory Declaration prior to commencement of employment

Shepparton, VIC

Administration & Secretarial


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