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Journey Expert

ANZ - Melbourne, VIC

Source: uWorkin


Journey Expert - Group Payments Tribe - CIS/PIDS/BS11

  • Strong Analytical skills
  • Ability to see broader picture
  • Be adaptable and demonstrate new ways of working and leading
  • Culturally adaptable
  • X 3 roles available (4.3/4.4)

About The Role

Role Location- Melbourne 839 Collins Street

Role Type- Permanent

As a Journey Expert you will be responsible for requirements analysis and the planning and tracking of the provisioning of payments information, which is an integral part of the payment services that the bank provides. Our data services have direct impact to our customers, our regulatory compliance obligations, operational risk and further payment processing.

The Successful Journey Expert will focus on the following-
  • To work closely with the Product Owners to assess new demand and to assist in forward planning
  • Develop wider understanding and capability in CIS Asset, being able to provide a business outcome context view of CIS work.
  • Ability to assist Product Owners and Tribe Performance Leads with prioritisation, backlog refinement for CIS asset
  • Leverage networks and stakeholders to ensure functional and non-functional requirements are captured
  • Work with the wider Information Services Tribe to assist in the development, articulation and execution of payments data insights.

About Group Payments Information Services Sub- Tribe-

The Information Services sub-tribe is part of the Group Payments Tribe. We are a number of squads who support and develop payments driven data insights. Our key systems include Payments Operational Data Store (PODS), Channel Information Store (CIS), Payments Data Platform (PDP) and Payments Information Data Store (PIDS).

About You-

To grow and be successful in this role, you will ideally bring the Group Payments Tribe-
  • An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
  • A desire to optimise customer journeys and experiences
  • Existing functional experience or expertise in one or more of the following disciplines- Business Analysis, Learning & Facilitation, Change Management / Implementation, Business Process Architecture, Performance excellence, Assurance
  • Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
  • Domain or segment knowledge relevant to the tech area / tribe you are interested in joining (desired, but not mandatory)
  • An end-to-end appreciation of the customer journeys your tribe / tech area will be working on (desired, but not mandatory)
  • Extensive problem solving “toolkit”. Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
  • Team culture, energy building and agile ceremonies.

About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS133048.