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Randstad Australia - Melbourne, VIC

Administration & Secretarial
Source: uWorkin


As a Receptionist you are the heart of our client's operation, holding a significant role which encompasses an abundance of skills; for example, answering their extensive telephone lines, clients telephone lines, greeting guests, providing service and IT skills, just to name a few!

You are the window through which our client is viewed. Your personal presentation must be immaculate at all times, your efficiency and professionalism first class and your smile on show!

About You

  • Exceptional communication skills with excellent grammar, both written and verbal. Can articulate well and display great confidence,
  • Present professionally and courteous towards clients.
  • Display a naturally positive outlook.
  • Strive to achieve the best results in all aspects of your role.
  • Self motivated and goal oriented.
  • Possess a solution and outcome oriented mindset.
  • Adaptable to demanding priorities and changing demands to suit client needs.
  • Present outstanding customer service and manners over the phone.
  • Reach above and beyond to exceed client expectations.
  • Advanced level using computer systems.
  • Hold a strong learning aptitude.
  • Manage tasks timely and attend to them with great attention to detail.
  • Friendly, enthusiastic and approachable.
  • Have a smile on show!

Key Responsibilities
  • Manage incoming calls professionally and answer within 4 rings.
  • Ensure everyone passing by is greeted with a great smile!
  • Hold a proactive approach and follow up with clients.
  • Train clients on how they can manage their telephone moves update via our internal systems.
  • Update and maintain the reception log accordingly, scan and email to Head Office monthly.
  • Direct sales enquiries to the responsible Manager, timely and within 30 seconds of taking the call.
  • Ensure all programming requests are obtained in writing.
  • Frequently test all communication set ups.
  • Monitoring Boardroom, Meeting Room, Day Suite, overhead projector, videoconferencing and office bookings via OTIIS.
  • Reach out to all new clients a week prior to their commencement date; introduce yourself as their new Receptionist. Go over their basic phone requirements and team names and ensure all basic communication set ups are ready prior to their arrival.
  • Record all first voicemails and welcome messages for new clients.
  • Administer and record daily volume of incoming calls/high volume call response for all clients enter into OTIIS accordingly.
  • Attend to travel/hotel bookings and theatre arrangements if requested.
  • Maintain reception area tidy.
  • Be an excellent team player and offer assistance where required.
  • Liaise with building management regarding air conditioning/heating, cleaning and lighting.
  • Understand and maintain all client information with the highest level of confidentiality.
  • Liaise with all office clients on a daily basis face-to-face and Virtual clients over the phone.
  • Guide and education clients to use internal communication systems for their data management and booking requirements.
  • Ensure client and floor records are accurate and up to date.
  • Collate end of month figures and present to management end of every month.
  • Understand the importance of efficiency, accuracy and excellence in your role.
  • Bring your flare and make this role your own.

Benefits On Offer
  • Join a company that understands it’s people and offers a supportive environment.
  • Thorough training and coaching to set you up for a successful start.
  • Competitive hourly rate on offer!

Next Steps: If this sounds like you, please click “apply” to be considered today.

Due to the demand of this role please note only shortlisted applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.