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Customer Success Manager Anz

Phenom People - Melbourne, VIC

Source: uWorkin


Job Requirements

Phenom is a rapidly-growing HR software scale-up with offices in US, India & Europe and is now entering the Australian market. Do you want to become our first Customer Success Manager in Australia? Work with our phenomenal clients to help them drive their Talent Acquisition strategy through our innovative, AI-powered Talent Experience Management platform.

You will work in a high-energy, crazy-fun, and agile team environment, with new projects popping up quickly and tight deadlines always around the corner. We are proud to offer employees a flexible work structure, but value responsibility and hard work above all else.

In This Role You Will

  • Develop Processes across all teams including procedures, internal service level agreements, and productivity and quality metrics
  • Collaborate and build relationships among Success, Sales and Support to deliver exceptional service
  • Partner with Account Management to manage an integrated, complementary account management strategy focused on phenomenal customer satisfaction
  • Partners with all Customers to drive business value
  • Lead the support function to establish expectations that provide timely, professional, and accurate reactive support to all Customers.
Work Experience
  • 3+ years relevant experience with enterprise-level customers
  • Familiarity with SaaS (exposure to HR software is a big plus)
  • Proven success in achieving results and being a strong team player
  • Strong communication & relationship building skills
  • Ability to organize and manage multiple, and at times competing priorities
  • Experience using technology, metrics, and reporting to manage a customer support function.
  • Competitive salary
  • MacBook Pro
  • Unlimited vacation days
  • Reimbursement of home internet costs
  • Becoming a part of one of the fastest-growing HR-tech companies
About Phenom

Phenom is a global HR technology company with a purpose to help a billion people find the right job. Our SaaS Talent Experience Management platform (TXM) is redefining talent acquisition and talent management by helping candidates and employees find the right job faster, recruiters identify and engage the right talent, and management optimize strategy.

Phenom is not your average workplace — we take pride in building a culture that is #NotNormal and celebrates all of the ways our company and employees are unique. By cultivating a culture that’s as robust as our purpose, our staff comes to life with all the best qualities, radiating energy and positivity that extends out to their teammates, customers, and families. We believe living and working with a purpose brings amazing benefits, inspiring happiness, and motivation — and we serve our employees by creating memorable moments each day.

Phenom was named one of the fastest-growing technology companies in the 2020 Deloitte Technology Fast 500. With over 900 employees, the Phenom team is headquartered in the greater Philadelphia area, with offices in Canada, India, Israel, the Netherlands, Germany and the United Kingdom, serving 300+ global employers.


Diversity is essential to building phenomenal teams — and Phenom is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.