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Team Leader

EML (Employers Mutual Limited) - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin


  • Elevate your leadership experience and support our team
  • Monthly RDO’s and work from home flexibility up to three days a week
  • Career development opportunities with 90% of our leader roles filled internally


The purpose of this role is to lead a high performing and customer responsive team. The position will involve supporting a team of Case Managers who manage portfolios of workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service. The role will ensure portfolios are pro-actively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.

Your Responsibilities
  • Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims
  • Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
  • Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders.
  • Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists

About You
  • Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme preferred but not essential
  • Demonstrated expertise in the management of RTW claims in conjunction with long term complex claims
  • Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents
  • Leadership skills, including team building, coaching, performance management and change management
  • Experience managing and developing teams within a personal injury environment

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Sharan Sandhu on s.sandhu@eml.com.au