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Fast Track Officer

EML (Employers Mutual Limited) - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin


    • Advance your career in claims management and return to work
    • Work from home up to three day per week once fully trained
    • Ongoing training and development support to help you grow your career


As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively finalise workers compensation claims and manage a portfolio of low risk workers compensation claims in accordance with EML’s guidelines, policies and procedures.

This will be a permanent full time position based in the Melbourne CBD office.

Your Responsibilities
  • Reviewing and managing claims that are typically closed prior to 28 days
  • Developing, monitoring and updating Claims Management Plans to achieve positive Return to Work goals
  • Forecasting, developing and implementing strategies to overcome potential barriers in order to ensure a timely and durable RTW for the injured worker
  • Developing a working understanding of the relevant legislation or policy.
  • Ensuring data within claim files are maintained with all relevant documentation and in accordance with internal documentation policies and procedures
  • Preparing accurate documentation, letters and reports in accordance with EML’s case management and operational models, in relation to claims in your portfolio in line with legislation
  • Ensuring all invoices and payments relating to your portfolio are processed in an accurate and timely manner

About You
  • Customer service orientated alongside being outcome focused
  • Previous workers compensation exposure or experience advantageous
  • Proactive learner and enjoys thrill of a challenge
  • Strong personal integrity alongside high attention to detail
  • Experience with assisting people to get positive outcomes
  • Knowledge of Victorian Works compensation legislation
  • Ability to liaise and collaborate with multiple people and teams

What We Offer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Sharan Sandhu on  s.sandhu@eml.com.au