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Case Manager

EML (Employers Mutual Limited) - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin


  • Utilize your case manager experience and assist injured workers
  • Stable organisation experiencing significant growth opportunities
  • Monthly RDO’s and work from home flexibility up to three days a week

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


National Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

NSI currently have a national offering for our employer partners, and have offices in Brisbane, Parramatta, Melbourne, Adelaide and Perth.

We now have an opportunity available for an experienced Case Manager and as part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this Case Manager role is to pro-actively and effectively manage claims, including disability management aspects of a caseload of claims within the legislation or policy and achieve compliance with the performance measures.

Your Responsibilities
  • Service- orientated approach that is focused on early intervention and the interests of workers and employers
  • Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers and providers
  • Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs

About You
  • Demonstrated experience in worker’s compensation claims management or from an Allied Health background;
  • Workers Compensation experience (highly desirable)
  • An empathetic, resilient, and motivational approach to provide customer centric support;
  • A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
  • Positive attitude and a willingness to learn
  • Strong stakeholder engagement and management
  • Experience and/or education in the field of physiotherapy, occupational therapy, exercise physiology, chiropractic, etc.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. As part of our recruitment process, we may ask you to complete an online assessment as well as a series of video-based questions. If you require an alternative format to submit your application or for more information on the position, please contact Katherine Romano on k.romano@eml.com.au