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June

Front End Case Manager

EML (Employers Mutual Limited) - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

  • Do you have case management background and passion for helping people?
  • Establish and maintain effective relationships to support our injured worker
  • Work for a supportive company in a collaborative environment

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

This Case Manager role on our 0- 65 week team is to pro-actively and effectively manage claims, provide exceptional customer services to all stakeholders and support injured workers to recover and return to work.

Your Responsibilities
  • Service- orientated approach that is focused on early intervention and the interests of workers and employers
  • Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers and providers
  • Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs


About You
  • Previous experience specifically managing workers compensation claims preferably in Victoria
  • Understanding of the Victorian workers compensation scheme, legislation and policies
  • High attention to detail and organizational skills
  • Effective communication and conflict resolution skills
  • Ability to use negotiating and influence to get outcomes

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Katherine Romano on 03 7000 0935 or on email at k.romano@eml.com.au

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