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Client Engagement Manager

SAGE Publishing - Melbourne, VIC

Source: uWorkin



The Client Engagement Manager’s focus will be to maintain and support relationships with current clients within a given territory, providing stellar customer service to insure long-term client satisfaction, and creating upsell and cross-selling opportunities. The Client Engagement Manager partners with a Sales Account Manager, and is responsible for supporting, planning, contracting and executing sales of Corwin products and consulting services in a timely fashion. These products and services include publications, on-site professional learning, online products, and conferences and events.

A Client Engagement Manager’s external clients include school administrators, principals, regional associations, and other professional development institutions. Internal clients include Corwin’s Author Consultants and Sales Account Managers. The Client Engagement Manager demonstrates expertise in content and technical areas and applies in-depth knowledge to manage the fulfillment of increasingly complex sales projects, assignments, and tasks with the ultimate goal of increasing revenue.

Essential Job Functions & Responsibilities

  • Fulfillment Activity
    • Fully execute thecomplete contract process including negotiations, approvals, signatures
    • Gather and provide billing and logistical information to all the appropriate departments
    • Lead collaborative meetings with internal and external clients
    • Manage and maintain up-to-date client records and required activities in customer database, tracking each step in the sales process in the CRM system
    • Manage the events process to include client dinners, webinars, and client meeting scheduling
  • Sales Activity
    • Manage book business in territory including quoting, pipeline management (managing incoming leads and distribution to wider team)
    • Generate leads, subsequent opportunity and sales from liaising with the wider team, phone and e-mail campaigns, conference and event attendance, meetings, etc.
    • Generate Request For Proposal and proposal writing process
    • Generate agreements and addendums for the sales team
    • Producing pipeline, sales, renewal and other sales related reports
    • Updating CRM with opportunity and sales information on a regular basis
    • Attend and participate in sales meetings
    • Keep current with new Corwin product and services information
  • Client Engagement
    • Build deep, long-term relationships with existing clients. Understand their business needs on a consistent basis
    • Consistent contact with existing customers to book future dates
    • Participate in market research / strategic planning with Sales Account Manager
Own the evaluation process, share what’s learned with internal stakeholders

Qualifications & Education
  • Bachelor’s degree from an accredited university required
  • Three years’ experience in sales, customer service, and/or publishing required
  • Ability to travel (6-10x per year) required
  • Experience with software programs such as the Microsoft Office suite, and CRM (Dynamics preferred) is required
  • Knowledge of the K-12 education market highly desirable
  • Customer focused
  • Strategic and creative thinker
  • Excellent oral and written communication skills
  • Highly organised and detail oriented
  • Ability to work in high growth, fast-paced environment
  • Problem-solving skills

SAGE U.S. Diversity and Inclusion (D&I) Charter

SAGE Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want SAGE to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.