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June

Cloud Engineer, Apac

Fenergo - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Description

Fenergo is an award-winning provider of Client Lifecycle Management software solutions for financial institutions. Whether your career is just starting, or you are looking to progress to a new challenge, Fenergo is a place you can grow personally and professionally.

The Fenergo Cloud Operations team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields As a member of the Cloud Operations team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

What skills you will need to be successful in this role?

  • Experience with agile SDLC methodologies & software continuous integration.
  • Experience in cloud architecture
  • Strong knowledge of AWS cloud on network, security, compute, storage & continuous integration
  • Strong knowledge of Cloud security & application management ecosystems, including areas of security automation, security monitoring and alert, application monitoring and alert
  • Good Hands-on experience leading the architecture design, development & deployment of enterprise software at scale.
  • Experience providing system support in a technical environment working with customers, with special focus in system performance and stability
  • Familiarity & Understanding of AWS public and private cloud architecture
  • Work experience in a software delivery lifecycle and production deployment team
  • Experience with SysOps activities managing relational databases
  • Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell
  • Strong problem identification and problem solving skills
  • Strong written & verbal communication skills
  • Proven track record in meeting deadlines
  • Proactive and can work independently or as part of a team


Responsibilities

Requirements
  • Monitoring the effect of changes and responding to alerts; including investigating for root cause.
  • Contribute to our team knowledge base
  • Work directly with customers, operations and engineering to research, troubleshoot, and resolve performance issues in a timely manner.
  • Clearly and succinctly document communications with customers within our case management system.
  • Ensure customer satisfaction through outstanding customer service and high quality technical responses.
  • Effectively prioritize and escalate customer issues as required.
  • Drive customer communication during critical events.
  • Write documentation, how-to videos, and other technical articles for the internal and external community.
  • Provide input on automation, and a systematic approach to configuration, deployment and infrastructure maintenance and recovery as well as continuing to improve the performance and reliability of the network and the overall service.
  • Document all aspects, including reproductions and resolutions within the support ticketing system
  • Own escalated issues and drive them through to resolution by working with appropriate teams
  • Lead customer calls and workshops where needed.

Education
  • Degree or Diploma in Computing or similar related qualification
  • AWS certification
  • Linux Red hat certification would be a bonus


Benefits
  • Opportunity to work with clients and colleagues on a global scale
  • Buddy system for all new starters
  • Collaborative working environment
  • Extensive training programmes, classroom and online, through ‘Fenergo University’
  • Opportunity to work on a cutting edge Fintech Product, using the latest of tools and technologies
  • Defined training and role tracking to allow you see and assess your own career development and progress
  • Active sports and social club
  • Competitive company benefits, such as flexible working hours, work from home policy and much more

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