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Technical Account Manager

ringDNA - Sydney, NSW

Source: uWorkin



ringDNA, the company that transforms sales teams into high-performing revenue engines, is looking for its first Technical Account Manager in Sydney to support a rapidly growing business and team. Significant changes in B2B buyer behavior, the permanence of remote work and the rapid digital transformation of sales teams have ushered in a golden age of sales technology. ringDNA’s end-to-end revenue acceleration platform is uniquely positioned to take advantage of these trends.

Headquartered in Los Angeles, and led by an award-winning executive leadership team and backed by Goldman Sachs, Palisades Growth Capital and Bryant Stibel, ringDNA has made the Deloitte Fast 500 list, the JMP Hot 100 and won a Gold Stevie Award for its AI-powered sales coaching solution.

Product Value and Growth 

For years, ringDNA has helped enterprise customers like Amazon, SAP Concur, Hewlett Packard Enterprise and Twilio scale global sales productivity, rapid lead response and buyer engagement. Now the company’s AI-powered conversation intelligence tools are helping customers shorten costly rep ramp time, align selling activities with buyer needs and improve sales performance during conversations and web demos. What’s more, the company supports a revenue operations model that transforms data from sales, success and marketing into actionable insights that help focus revenue teams. 

The result is a scalable and extendable end-to-end platform that delivers faster revenue growth and better customer experiences. The company’s evolution into a revenue operations platform is perfectly in line with Gartner’s prediction that by 2023, 25% of organizations will amalgamate marketing, sales and CX into a single function.

Why Employees Love ringDNA

The Company was named one of the Best Places to Work by BuiltinLA and Comparably and one of the best privately-owned companies in America by Entrepreneur magazine.

ringDNA values the unique perspective of each and every individual. The Company cultivates a fun and rewarding environment where diversity of background and ideas are actively encouraged. ringDNA’s core values are: Live by Your DNA, Act with Empathy, Be a Conversationalist, Build a Winning Culture, Think Responsibly and Ring The Bell.

The Company’s vibrant company culture encourages employees to always be their authentic selves, drive meaningful cross-departmental collaboration and participate in company-wide team-building activities such as spirit weeks, game nights, team meals and more.

See and hear why people love working at ringDNA (video)

Who We’re Looking For

We are searching for someone who loves solving problems and passionate about cloud technology. A team player who has experience working with cross functional teams, who is focused on building long term customer relationships and delighting our customers by delivering strategic, measurable results that meet our customers’ business goals. You will work closely with customers to understand their business needs and challenges and then coach them on best practices and the best ways to use ringDNA for their business. If this sounds like you, join our team of smart, savvy technical Customer Experience Specialist as we revolutionize how companies sell and market their products. We’re delivering groundbreaking sales acceleration technology to some of the world’s best companies. Ensuring customer success is our primary mission.

Duties in Detail

  • Work with our customers and product managers to sleuth solutions to incoming issues
  • Partner with our Sydney Australia based Head of International to lead expert product training and customer onboarding sessions
  • Work within a team environment to generate creative solutions
  • Identify common issues, escalating them to product managers
  • Expertly communicate and document solutions
  • Partner with customer to develop deployment strategy and plan based on their unique needs, success criteria & goals, and scope of implementation
  • Set and manage client expectations and day to day interaction; organize and facilitate project planning, weekly meetings, and presentations as needed
  • Own the ultimate success of our customers, ensuring they realize the full value of the ringDNA platform. 
  • Deliver proactive, strategic guidance, best practices, and coaching throughout the entire customer journey with a cadence of tailored QBRs / monthly check ins.
  • Represents the voice of the customer internally when help is needed.
  • Work closely with cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Strong ability to come up with creative scalable solutions for Salesforce.com processes and how those work together with ringDNA
  • Deliver training to teams that are being on boarded as part of the implementation

Candidate Requirements

  • 2-5 years experience in customer training, onboarding or support working for a cloud-based product company
  • 3+ years of experience in Salesforce.com process improvement and administration in a Sales Operations role or as a consultant preferred
  • Superb critical thinking skills
  • Outstanding verbal and written communications skills
  • A desire to learn more about how companies are using technology to improve their sales and marketing efforts
  • Enthusiasm for helping customers solve problems in real-time
  • Ability to work with minimal supervision
  • Flexibility to work with customers across a variety of global countries and time zones
  • Experience using Zendesk (preferred, but not required)
  • Experience in technical support at a cloud technology company (preferred, but not required)
  • Must have deep Salesforce.com Sales Cloud expertise, i.e. certified SFDC Administrator 
  • Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus