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It Service Centre Av Support Officer

Private Company - Monash, ACT

Any Industry
Source: uWorkin


IT Service Centre AV Support Officer

Job No.: 620374

Location: Clayton campus

Employment Type: Full-time

Duration: 12-month fixed-term appointment

Remuneration: $70,912 - $81,454 pa HEW Level 05 (plus 17% employer superannuation)

  • Be inspired, every day
  • Take your career in exciting, rewarding directions
  • Be a part of an inclusive, collaborative community

There’s a certain feeling you get from working at Monash University. It’s the feeling that you’re a part of something special. Something significant. And that’s because you’re not just starting your career, or taking on a bigger challenge. You’re making a real contribution – surrounded by energetic, inspiring people who are driven to make a difference as well. Monash is a place where you’ll be able to develop your career in exciting, sometimes unexpected ways – putting you in the best possible position for a rewarding future.

The Opportunity

The primary focus of the Audio Visual Support Officer is to provide Audio Visual support services in hybrid teaching and meeting spaces. There is also a requirement to provide cross-skilled support to desktop and complementary technologies. As the successful candidate your responsibilities will include, but not be limited to:

  • Providing face to face and remote technical support for users of AV/IT services, resolving all customer problems and queries in an effective and timely manner
  • Working to continuously improve AV services by identifying opportunities for improvement, investigating and documenting these, and working with the Senior AV Team Leader and team members to implement the improvements
  • Maintaining accurate entries in service management tools of faults and resolution details
  • Escalation of technical queries as required to other appropriate eSolutions and university departments, ensuring they are resolved with appropriate communications back to the customer
  • Maintaining current knowledge and keeping abreast of emerging technologies and best practice in AV operations

The appointee will have prior knowledge and experience in Audio Visual support with an ITIL training foundation certification preferable. You will be customer-focused with an ability to partner with stakeholders to resolve issues and provide support.

If you believe you can fulfill these requirements, you are strongly encouraged to apply. To apply, simply submit your CV along with a cover letter (maximum two pages) addressing your suitability to this position. Key Selection Criteria responses are not required. Please refer to “How to apply for Monash Jobs”.

This role is a full-time position; however, flexible working arrangements may be negotiated.

At Monash University, we are committed to being a Child Safe organisation. This position will require the incumbent to hold a valid Working with Children Check.


Hayden Hamwood, Senior AV Team Leader, +61 438 588 146

Position Description

IT Service Centre AV Support Officer

Closing Date

Wednesday 23 June 2021, 11:55pm AEST

Supporting a diverse workforce