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Injury Management Advisor

Gallagher - Adelaide, SA

Insurance & Superannuation
Source: uWorkin


The Role

As an Injury Management Advisor, you will use your skills and expertise in the field of personal injury management to provide advice and assistance to claims staff to promote appropriate injury management and durable RTW outcomes relating to Worker’s Compensation claims.

This role will act in a coaching and mentoring capacity supporting the Operational Leaders in driving claims strategies where rehabilitation referral occurs, focusing on improved outcomes for all parties involved.

You will add value to Gallagher Bassett across the following:

  • Providing specialist technical Injury Management assistance/advice to claims teams ensuring the delivery of a cost effective, professional and customer focused claims service including developing staff and implementing quality initiatives to drive performance, culture and staff retention;
  • Working with our Return to Work Specialists (RTWS) and Return to Independence Specialists (RTIS), to improve the injury management capability of staff;
  • Review and support decision making for complex treatment and surgery requirements as required;
  • Work collaboratively with Team Managers, Technical Trainers and Return to Work Capability Managers across the business to ensure knowledge sharing is achieved;
  • Reviewing and Assessing the proper use of rehab referrals, identifying where referrals are unnecessary or no longer value add for client outcomes;
  • Critically analyse where rehab is being utilised to ensure it is driving the right outcome;
  • Identify, develop and drive mechanism in which peer to peer discussions and group learning is implemented to remove complex return to work barriers
  • Working with RTWS and RTIS to educate and advise employers, employer consultants and other stakeholders with updates regarding injury management strategies

We’re interested in hearing from people who possess:

  • Tertiary qualifications within Allied Health or Personal Injury industry
  • Work experience within the personal injury management or Workers Compensation industry
  • Expertise in implementing relevant legislation as part of decision making within the insurance industry
  • Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
  • Coaching and mentoring skills
  • Excellent customer service, communication and interpersonal skills

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

  • Attractive remuneration packaging
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

A brief overview on GB:

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

To apply

If this sounds interesting to you – we want to connect!

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.