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Claims Specialist

EML - Adelaide, SA

Insurance & Superannuation
Source: uWorkin


Job no: 504387
Work type: Full Time
Location: Adelaide
Categories: Workers Compensation, EML SA
  • Enjoy discounts from up to 350 retailers through our RewardsHub program
  • Elevate your customer service skills to support our customers
  • Onsite Learning and Development Team for continuous development

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The main aim of this role is to provide support to our regional mobile claim’s specialists, you will build relationships both internally and externally with injured workers. You will play an integral part in helping with the injured workers return to work journey by supporting the team.


  • Involvement of the management of medical only claims
  • Provide ongoing support across our mobile claim’s specialist teams
  • Review income support overtime and allowances
  • Manage email inboxes and delegate tasks
  • Issuing timely claim discontinuance decisions
  • Liaising with external stakeholders to coordinate surgery approvals
  • Involvement in claim closure and transferals


  • Knowledge of the relevant worker’s compensation legislation and regulations advantageous
  • Basic understanding of medical terminology
  • High attention to detail and organisational skills
  • Negotiation and influencing
  • Empathy and understanding
  • Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please . For alternative formats to submit your application or for more information on the position, please contact Jo Aitken on 02 9001 5654

Advertised: 09 Jun 2021 Cen. Australia Standard Time
Applications close: 04 Aug 2021 Cen. Australia Standard Time