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Engagement Manager

Elevate - Sydney, NSW

Source: uWorkin


Elevate is recruiting an Engagement Manager to help us shape the future. Elevate is changing the way legal services are delivered, and we are looking for creative, innovative people who can help. If you are a customer-focused professional who wants your ideas to make a difference, Elevate’s team of highly regarded legal service experts could be the right fit for you. Elevate is a next generation global law company, help law firms and law departments with practical ways to improve efficiency, quality and outcomes.

At Elevate we live our core values. We deliver - We are careful about the commitments we make to our customers and to each other. We do what we say we will. We Innovate - We celebrate creativity. We challenge the status quo and continuously ask of ourselves, and each other how can we improve. We care - We listen to our customers needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families. The legal industry is changing and Elevates team are already some of the most respected leaders in the sector as we continue to deliver cutting edge products and services in support of our clients.

As we grow, the team is looking for a Senior Engagement Manager for our Australian ElevateFlex flexible resourcing business. ElevateFlex provides flexible contract resourcing solutions to our law department and law firm customers around the world. Our global Talent Community includes paralegals, legal operations professionals and attorneys of all specializations and experience.


& Qualifications

Specifically, you will

  • Be responsible for the management and deployment of our ElevateFlex Talent onto interim engagements based on skills, experience, and availability.
  • Work closely with the Talent Team to deploy new joiners while balancing the redeployment of the existing team to increase recruitment levels and maximize utilization.
  • Effectively develop and continuously build relationships with all major stakeholders.
  • Maintain ongoing direct contact with Customers to understand their resourcing requirements, budgets, challenges and discuss how ElevateFlex can provide them with optimal resourcing solutions.
  • Conduct regular feedback sessions with relevant contacts, ensuring appropriate action is taken as and when required.
  • Negotiate rates and terms with all Customers to ensure margins are met and forge long standing relationships, often proposing creative and bespoke solutions.
  • Maintain ongoing relationships with Talent on engagement and Customers through regular contact and Customer Insights program.
  • Ensure all new Customers and new engagements follow ElevateFlex process, and all necessary paperwork has been completed before we engage in work, e.g., engagement forms and new Customer/matter process has been followed.
  • Undertake ongoing analysis and reporting on financial performance of the resourcing and deployment function, forecasting revenue.
  • Maintain applicant tracking and CRM systems with accurate information, including vacancy and placement lists and other ongoing activity.
  • Internal meeting attendance and regular reporting on the resourcing function e.g. Monthly Management Meetings.
  • Work alongside Elevate’s Legal Team and Sales when negotiating contracts with new Customers.
  • Work closely with the Sales function to ensure the potential new customer/engagement pipeline interfaces with resource and deployment function and to identify opportunities.
  • Proactively support Sales in helping to convert their activities into vacancies and placements.
  • A minimum of 8 years' experience as an Engagement Manager (or equivalent) in the legal industry, ideally interim (but not essential) gained in a recruitment agency, on-site or in-house recruitment or HR function.
  • A proven track record of working successfully within a target-driven environment (individual and team targets), and demonstrate the ability to be a real team player.
  • Have a network of Talent with whom you work regularly.

For Success
  • A work ethic that is underpinned by forming close, trusted relationships with Customers and Talent based on integrity and doing the right thing.
  • A true team player with an approachable, down-to-earth and resilient personality with strong communication, negotiation and influencing skills.
  • A self-confident, proactive and organized self-starter with high energy and motivation.
  • Able to manage expectations and strong negotiation skills.
  • Attention to details.
  • Ability to work cross-functionally with the knowledge and gravitas to influence, engage and negotiate.
  • Strong time management skills with the ability to manage multiple projects at one time.
  • An ability to work in a busy environment with conflicting demands and can work effectively under pressure to meet challenging deadlines.
  • An ability to work well as a member of a team, to collaborate and share knowledge.
  • Proven ability to operate autonomously coupled with sound judgement on when to escalate, seek advice and/or advise management of issues or developments.
Technical Skills
  • Outlook, Word, Excel, and PowerPoint.
  • Applicant tracking system (Bullhorn or iCIMS preferred), recruitment or CRM database.
  • Bachelor's degree required.
Company Information

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate's achievements and distinctions include:
  • Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019.
  • Winner of British Legal Awards Alternative Service Provider of the Year 2019.
  • Winner of the IACCM Innovation and Excellence Awards 2019 - Outstanding Service Provider (Americas and Global).
  • Ranked as a Top Global Services Provider by Chambers & Partners five years in a row.
Learn more at https://elevateservices.com

See more jobs at https://elevateservices.jobs.NET/

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