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June

Corporate Operations Engineer, Tech Support Delivery

Google - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Australia due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Google Australia Pty LTD.
Opening Date: 10th June 2021
Closing Date: 12th July 2021

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience in troubleshooting issues for two operating systems (e.g., Linux, Chrome OS, etc.).
  • Experience in troubleshooting with applications in a networked environment.
  • Ability to travel as required.


Preferred qualifications:
  • Experience with scripting languages (e.g., Python).
  • Effective customer service, organizational, prioritization, multitasking, communication, and leadership skills.


About The Job

Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers' computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.

You improve the front-line user experience by providing on-demand user support for Google's corporate users, resources, tools and applications while also contributing to longer-term projects.

Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.

Responsibilities

  • Troubleshoot and solve issues for Google's corporate resources, tools, operating systems, and applications both locally and remotely.
  • Work with service owners and customer teams to plan and implement service/application upgrades and changes.
  • Develop solutions to operational and user productivity issues via automation or process improvements.
  • Support IT infrastructure related projects such as server or network upgrades, office relocations, and expansions.
  • Travel occasionally to provide IT support in distributed offices.


Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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