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People Support Team Leader

Australian Public Service (APS) - Australia,

HR & Recruitment
Source: uWorkin


Who we are
The People Division works in partnership to deliver strategic and operational workforce services that enable organisational capability. This includes integrity; conduct; fraud and corruption; performance management; rehabilitation management; recruitment; learning and development; inclusion and diversity; workforce planning and analytics; workplace relations; people support; culture and change; and workplace health and safety.

People Support are the front line of human resources (HR) for the department and deliver timely and effective response to client enquiries received via phone, email and face to face contact. Supporting our people across the country with a strong focus on customer service and building trust in relationships at a people and place level, People Support offer general HR advice along with specialised case management services for issues related to performance, probation, attendance, behaviour early intervention and rehabilitation.

As a member of the People Support Service Centre you will provide general HR advice and guidance on topics such as flexible working arrangements, leave entitlements, allowances, early intervention, performance or attendance. You will be part of a fast-paced operating environment and will be expected to provide timely, accurate and professional responses to enquiries from departmental employees and managers.

The key duties of the position include
The Job
Under general direction, your duties include (but not limited to):
• Providing clear, timely, accurate and professional information to moderately complex stakeholder enquiries which require detailed information gathering, analysis and investigation.
• Leading a small team of APS 4 staff, allocating client enquiries and building their capability, to ensure high quality responses are provided to clients.
• Contributing to the development and implementation of HR projects, policies, processes, guidance material, key business improvements and strategies relating to the delivery of HR services under the direction of the manager
• Preparing a range of written material, both routine and complex.
• Liaising with internal and external stakeholders and represent the branch at meeting as required.
• Contributing to continuous improvement within the Service Centre.
• Drive compliance in accordance with legislation and standards to ensure confidentiality, privacy and integrity of information is adhered to.
• Adhering to records management policy and processes including maintaining data and spreadsheets, archiving and document transfers.