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Relief Customer Service Officer - Brookvale

HCF - Brookvale, NSW

Source: uWorkin


About HCF

HCF is Australia's largest not for profit bring private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

About the Role

Our Customer Service Officers play a fundamental role in providing exceptional advice, sales and customer service to our members. In this role you will bring your human touch to all aspects of the customer experience and deliver on our purpose.

This is a full-time relief role, where you will also be required to travel to any branch in the network (including interstate and regional branches). You may also be required to work rotating Saturday's at Brookvale.


  • Advise our members of their policy benefits and any changes that may occur to ensure our members are receiving the best possible service
  • Perform face to face needs-based selling to our members for HCF health insurance policies and Life and Travel policies
  • Achieve and exceed sales and service targets
  • Perform telephone and email sales including business development activities
  • Provide first contact resolution in all customer interactions
  • Maintain accurate membership information in accordance with HCF policy and procedures

About you:

We are looking for natural relationship builders who have a drive to meet and exceed sales targets along with providing exceptional customer service.

  • Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
  • Previous experience in a customer service and sales environment
  • Competent in using CRM computer systems or the ability to quickly learn complex computer systems
  • Ability to work in a team environment
  • Ability to adapt positively to a frequently changing work practices and needs
  • Have the flexibility to work six weeks fulltime to participate in comprehensive training

Culture We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

Come and join our HCF team!


  • Up to 50 % discount on health cover, pet and travel insurance
  • Additional Family & Friends day
  • Organisational wide Recognition & Rewards program
  • Generous Parental Leave Scheme
  • Health and Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://www.hcf.com.au/about-us/careers

HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.