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It Support Officer

Mineral Resources - Melbourne, VIC

Source: uWorkin


As an ASX 100 and perennial company, Mineral Resources Limited (MRL) is an Australian-based leader in the performance and delivery of diversified mining services, mineral processing underpinned by a growing portfolio of mining operations across multiple commodities including Iron Ore and Lithium.

A little background

Mineral Resources is not like most other companies. Our entrepreneurial spirit is alive and well, and it has infused itself with the very culture of our business. What is that spirit you may ask? It means that we are focused on the outcome; willing to shift the very earth to achieve our desired goals. We are not constrained to a particular methodology, and are willing to accept that there can be many ways to create success.

The future

Mineral Resources is on a journey, and this will be accomplished in a myriad of ways. At the heart of it all will be our workforce. We can’t accomplish anything without our people. Leaders to set the vision. Specialists to design, plan and implement and accomplished Tradespeople to operate our high-tech machinery. It takes all of us.

About the role

We are looking for an IT Support Officer for our Senior Executives across the business. The role will work hand in hand with our C-Suite as the single point of contact for all IT related requirements. A key component of the role will be an on call requirement and providing off site support as necessary. The environment is dynamic, robust and requires quality results of the highest standard with a focus on minimising down time and enhancing user experience.

You will

  • Provide support to Senior Executives for all IT related requirements including desktop hardware, software and all relevant applications
  • Assisting Executives and their Assistants with training on IT systems and other relevant technologies
  • Provide dedicated on call support and be available through multiple communication platforms with a strong emphasis on overall availability with quick response times (this may include out of hours support including early mornings, nights, weekends and on occasion, at home support)
  • Provide off site support (including on remote sites) to provide Executive support during events such as Board Meetings and company announcements
  • Provide exceptional customer service and support to stakeholders with expedited response times, including support that is not normally afforded to regular users
  • Acts as a trusted advisor who anticipates requirements at an individual level and builds an IT portfolio for each Executive according to his/her specific setup requirements
  • Logging, tracking, troubleshooting and resolving service requests on an expedited timeframe, prioritising requests as necessary
  • Maintain a close working relationship with the broader IT team, Executive Assistants and all other departments as necessary to achieve the desired outcomes
  • Build, troubleshoot and repair computers, printers and any other associated IT equipment
  • Maintain compliance to licensing requirements for all relevant hardware and software

What you’ll bring to the team

  • 5 + years’ experience working in a Service Desk or IT Support environment
  • Relevant industry qualifications or progress towards certification: Microsoft (MCP, MCSA), ITIL, IT Certificate II or other
  • The ability to interact with, motivate and influence people in a collaborative and solution oriented manner
  • The ability to think ahead and anticipate needs or issues that may arise to mitigate any technical risks
  • A demonstrated history of ethical, honest and professional behaviour and a high degree of confidentiality to handle confidential company information
  • Strong written and verbal communication skills
  • Providing 1st and 2nd level technical support to end users
  • Demonstrated experience in deploying and maintaining Windows OS and Office applications
  • Experience in the installation, testing and maintaining of hardware and software according to a standard operating environment (SOE)
  • Advanced experience working with Windows Servers, MS Active Directory and mobile technologies

What we offer

We offer a range of benefits to our employees including:

  • Discounted private health insurance
  • A safe work environment – see our rapid response to COVID-19
  • Career development opportunities
  • State of the art corporate facilities (mid 2021) featuring onsite gym and restaurant
  • A supportive and inclusive environment
  • 16 weeks paid Parental Leave (or 32 weeks at half pay) for the primary caregiver

If you believe that you have the necessary attitude and skills for this role, apply now! Shortlisting will commence immediately. Please note that no agency applications will be accepted at this time, unless specifically requested.

Mineral Resources Limited is a proud Equal Opportunity Employer, and we encourage applicants who identify as Aboriginal or Torres Strait Islander to apply.