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Field Services Technician

Service Desk - North Melbourne, VIC

Source: uWorkin


What an Opportunity!

As Australia’s leading Retail Pharmacy group, we are an expanding and fast-moving business; now employing 17,000 plus staff across an international network of over 500 stores. To support our continued expansion, we are recruiting for a Field Services Technician.

The Field Services Technician’s role is to execute the onsite IT tasks for our CW Retail store projects and developments, as well as providing onsite IT support and maintenance to our stores throughout Victoria and other states as required.

To be successful as a Field Services Technician you will need to

  • Be able to travel to and from our retail sites
  • Work within tight deadlines and short time frames
  • Work well under pressure
  • Be well organized
  • Have excellent technical and communication skills
  • Maintain strong workplace relationships
  • Be proactive in identifying/resolving issues via processes available
  • Communicate with store staff to collect and convey information

Key Responsibilities
As part of your role as a Field Services Technician you’ll be responsible for

  • Installing and testing all IT devices onsite for store developments and IT projects on time and in full
  • Regularly scheduling onsite visits to audit the stores IT environment
  • Maintaining the IT environment at stores by cleaning, standardizing and optimizing the hardware
  • Performing onsite analysis, diagnosis and resolution for IT incidents that require an onsite presence
  • Ensuring our customers are satisfied that their IT devices are operating as expected
  • Creating and maintaining documented procedures for your project and daily tasks
  • Assisting third-party technicians with executing their IT tasks

Qualifications, Experience and Skillsets

  • Previous experience as an IT Field Services Technician or an IT Service Desk position
  • Excellent customer services skills
  • Excellent technical and troubleshooting skills
  • Ability to understand requirements and documentation procedures
  • Ability to work effectively both independently and as part of a team

Application instructions

If you enjoy working in a fast-paced environment, we would love to hear from you. Please click “Apply Now” button to get your application underway.

The successful applicant will undergo a National Criminal History Check.

Due to the number of applications we will only be contacting shortlisted applications. External Agencies will not be entertained.