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Field Service Technician January 2021

Secure Parking Pty Ltd - East Brisbane, QLD

Trades & Services
Source: uWorkin



Secure Parking is the largest commercial car park operator in Australia and operates over 650 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing and people.

You will be joining the company at an exciting time with a number of transformation initiatives underway as the company transitions from a privately held business in to a true market leading Corporate.

Secure has a great Hidden Hero's reward and recognition reward program. We have a wide range of benefits that support our PeopleFirst value including the Development Institute that comprises of a Leadership Academy, Management Academy and Training Academy.

Our core values are People First, Resilience, Integrity, Daring and Passionate.


Reporting directly to the Operations Area Manager, the Field Services Technician is responsible for ensuring a seamless customer experience in the car parks (leased, managed and patrolled) by ensuring the property and its assets are properly maintained and in full working order. The role will perform activities associated with installing, diagnosing / technical advice, maintaining and servicing all of carpark equipment. In addition undertake day to day carpark operational duties ensuring that customers are provided with the highest level of service and that staff present a professional corporate image and maintain strict adherence to corporate quality standards for carpark presentation and operation. The role may also include the monitoring and issuing of infringements.

Asset / Site Operations;

  • Maintain strict adherence to Occupational Health and Safety policy, monthly site audits to assess risks, management of incidents, claims and return to work programs.
  • Assist with providing management support coverage to the Customer Service Officer during weekend /peak occupancy periods
  • Shift hand-overs are performed properly and that relevant information is conveyed and outstanding tasks or activities properly handed over inline is Secure Parking's handover SLA's
  • Share rotational 24/7 on call duties with team members and other out of hour's support that may arise
  • Willingness to learn system repair and maintenance of new technology and current technology

Key Performance Indicators

  • Ensure all equipment is functioning correctly, carry out equipment checks as required, and immediately inform all required personnel of faults found.
  • Maintain a preventative maintenance schedule along with responding to equipment faults at the carpark sites. Supporting all makes and models of access control and parking systems installed. This can include:
    • Service calls,
    • fault finding
    • analysis and repair services
    • Installation services
    • Preventative maintenance services and consulting services.
    • Initiate cost effective repairs and maintenance and assist in capital expenditure program delivery
  • Enabling the efficient, cost effective operation and maintenance of all services within the nominated property(s)
  • Ensure all signage including LED signage is maintained, atheistic pleasing and current.
  • Maintain and ensure all remote/onsite offices and car parks are kept is a neat and clean condition as per Secure Branding guidelines
  • Ensure that all work is undertaken in compliance with the operating procedures, current legislation and the codes of practice.
  • Monitor adherence to all financial transaction policies and procedures (including cash handling, permanent passes, credit vouchers, advantage parker etc).
  • Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace.
  • Participate in staff training and development activities to assist in the achievement of individual and work objectives.
  • Ensure all Site Operating Procedures are current and published
  • Undertake other reasonable duties as assigned and appropriate.
  • Respond to service requests from NCC and other for Incidents, problems and changes to carpark function by providing operational and technical advice
  • Provide high level recommendations to assist with the preparation of annual operating maintenance and capital works budgets
  • Carry out asset inspections as required under the business operating model & document requirements


  • Reporting on billable v non billable work
  • Ensure 100% of scheduled maintenance work is completed
  • Ensure all self-assessments are completed in a timely manner
  • Respond to incidents within to be agreed SLA response times
  • Timely delivery of monthly reports as agreed
  • Timely reporting of job closures in system with recording of hours and parts used
  • No run out of key consumables ( e.g tickets)
  • Level of customer satisfaction as indicated by customer or client feedback
  • Effective communication with staff through regular staff meetings
  • Must have a manual QLD open driver's license

Secure promotes diversity in the workplace through our Diversity and Inclusion Program. Indigenous Australians and Torres Strait Islanders are encourage to apply for this role.