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Client Services Unit Worker

Australian Community Support Organisation - Richmond, VIC

Voluntary, Charity & Social Work
Source: uWorkin


About Us
The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

About the role
Our Client Services Unit (CSU) program provides administration support to ACSO's COATS Assessment team, who assesses individuals who have been mandated to receive alcohol and other drugs assessment and treatment across the state of Victoria. Client Services Unit provides a state-wide intake service that administers both state and commonwealth funded treatment pathways for clients in contact with, or at risk of coming in to contact with, the justice system. Our team organizes appointments for specialist assessments for clients being considered for, or placed on, community corrections orders that include Alcohol and Other Drug Assess and Treat conditions.

The CSU officer position is administratively responsible for coordinating assessment and treatment services for clients of ACSO's Forensic Assessment & Coordination services. The position involves referral, intake, appointment booking, and treatment brokerage for clients referred to ACSO COATS (Community Offender Assessment and Treatment Service).

About the program
To learn more about this program, check out the program summary under the 'job attachments' tab.

What we're looking for

  • Appropriate training and relevant experience in administrative roles; and/or an appropriate certificate relevant to the work required to be performed
  • Demonstrated experience with computer software (e.g. Microsoft Office Package, client databases)
  • Very good communication and interpersonal skills and an ability to liaise effectively with consumers, stakeholders and peers
  • Ability to manage multiple and conflicting priorities and to problem solve on a daily basis with minimal supervision
  • Knowledge of confidentiality and awareness of current privacy legislation
  • Demonstrated organisational and time management skills
  • Ability to work effectively as a member of a team
  • Ability to thrive in a performance driven environment and self-manage KPI performance.

What ACSO can offer you

  • Full time, permanent position based in Richmond
  • $62,700 base salary + 9.5 % superannuation + NFP salary packaging options (more after tax $ in your pocket! 68k approx. package)
  • Paid parental leave
  • 17.5% annual leave loading
  • Learning and development opportunities
  • Wellbeing initiatives such as free flu vaccines, Employee Assistance Program and Reward and Recognition Program
  • Flexible working arrangements

To apply and view the position description (PD), please visit our careers website, and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

ACSO embraces diversity within its workforce and as such encourages applications from appropriately qualified and skilled people from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Island heritage. ACSO acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respect to them, their culture and their Elders, past and present.

Please contact Fiona Boland, Team Leader CSU, on 0448 307 699 with any questions about this position.

Richmond, VIC

Voluntary, Charity & Social Work


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