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Digital Customer Service Officer

Jobs on jobactive - Sunshine, NSW

Any Industry
Source: uWorkin


Sunshine Location 15 - 38 hours per week I Public Sector | Full licence required I 31st May Start date

Your new company
This state government organisation is seeking experienced customer service individuals to work in the Sunshine area. Due to the continually busy environment, two positions have become available for experienced customer service professionals to join their evolving team in the capacity of a customer service officer and concierge officer.

Your new role

  • You will be responsible to engaging with customers waiting in line to see if you can assist them with transactions via an IPAD on the Vic Roads app.
  • You will be the first point of contact greeting all customers, directing and assisting them with queries
  • You will be responsible for resolving and responding to a wide range of customer service queries and transactions
  • This will be a fast-paced face to face environment
  • You will also be required to be cross trained to be a computer license testing officer when the business requires.
  • You will be roistered between 15-38 hours a week - you must be flexible to work across Deer Park, Melton or Sunbury if required

What you'll need to succeed

  • You will be tech savvy and able to assist customers with an IPAD.
  • Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customers enquiries is a must
  • You must have a full valid driver's licence and a clean driving history (driving history check will be required)
  • Flexibility to work across several offices within reasonable travel distances
  • Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality

What you'll get in return

  • You will receive comprehensive training with ongoing support
  • You will be a part of an excellent work culture
  • You will be placed on an ongoing temporary contract with competitive pay + super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Luke Castro

SA Licence number : LHS 297508

Please click here to apply.