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Field Service Engineer

Jobs on jobactive - Hawthorn, VIC

Trades & Services
Source: uWorkin


At Tetra Pak we touch millions of lives every day, ensuring better nutrition & healthier lifestyles through safe packaging and food processing solutions.
This is an excellent opportunity for an experienced Field Service Engineer to join our Field Service team.
As a Field Services Engineer you will execute preventive maintenance of our customers equipment, & installation tasks as required.

What you will do

  • Execute Capital Equipment installations at customer sites
  • Act as site responsible for L1 and L2 Capital Equipment installations at customer sites
  • Execute, plan and coordinate preventive maintenance activities, ensuring agreed performance of Tetra Pak lines. Reinstate lines into production according to procedures. Execute installation of relevant rebuilding kits/upgrades according to procedures and reinstate lines into production
  • Execute, analysis and troubleshoot to resolve mechanical and automation issues. Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and manage all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution
  • Inform relevant Tetra Pak Field Staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Participate actively in looking for business opportunities and share them with technical sales responsible (e.g. TKAM). Suggest solutions and support technical sales activities
  • Conduct relevant customer training
  • Participate in building good relationships with customer staff and relevant colleagues
  • Act as an ambassador for Tetra Pak ensuring good working relationships with the customer
  • Share knowledge and support the building of skills of colleagues
  • Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done
  • Maintain a good knowledge and understanding of all relevant technical documentation
  • Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements and promote a safe working culture in the team
  • Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety
  • Address all discovered food safety, quality assurance and regulatory issues

  • Who you are
  • Over 5 years experience in installations, maintenance, and service work, of Tetra Pak machinery
  • Proven experience within Tetra Pak equipment installed in the local dairy industry
  • An ability to independently deliver preventive maintenance, installation tasks, & rebuilding kit installations
  • Proven ability to engage in technical customer discussions/negotiations
  • Proven ability to be an effective coach & mentor to less experienced colleagues
  • Demonstrated leadership skills to act as site responsible for L1 and L2 Capital Equipment installations as required
  • Relevant trade certificate qualifications
  • Flexibility to work overtime as required
  • Proactive nature
  • A strong focus on Health and Safety
  • Good communication skills

  • We offer you
  • A Culture of innovation where Service expertise drives visible result
  • Equal opportunity employment experience that values diversity & inclusion
  • An annual base salary in the range of $85,000 to $95,000

  • Apply Now
    If you are keen & motivated to contribute, develop your skills, and forge a career in Services, then apply now.
    Please note applicants must be an existing Australian citizen/permanent resident, or have a valid working visa in place.