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May

Customer Experience Manager - Melbourne

Jobs on jobactive - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

A career in care and support

The demand for quality in-home and community care is rapidly growing, and our teams are growing to meet it! We're now seeking motivated person to join our experienced and down-to earth team in Melbourne.

In this position you will be responsible for growing our disability accommodation part of the business. As our brand ambassador, you will be responsible for generating, nurturing and converting leads through highly developed relationship management skills.

Each day will look a little different, but your key responsibilities will likely include:

  • Developing sales plans to achieve targets, including identifying target groups, tactics and timelines
  • Be responsible for identifying, triaging, assessing and onboarding clients ensuring a positive first experience
  • Establish and maintain membership of/or network with relevant professional groups, attends seminars and conferences, and participate in industry associations
  • Generate, nurture and convert leads through planned sales and marketing initiatives, including community events and build and maintain strong local community referral networks

Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What You'll Bring

We are looking for a client focused and resilient team player with excellent problem-solving skills and passion for the disability sector. Our ideal candidate will be a value driven person with a positive can do attitude and a good knowledge of disability and aged care sector (NDIS, Disability or Aged Care services and packages etc). To do well in this role, you will have:
  • Previous experience in a sales/business development position
  • Experience in key leadership roles relating to Customer Experience
  • Knowledge of the health sector and in-home health service opportunities is highly desirable
  • Excellent communication skills, interpersonal skills and consultation skills
  • Great ability to build connection with clients in order to provide personalised solutions to them
  • Good computer skills and ability to travel across the Vic region

A career with Claro

Whether you're currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

A career you can choose

If you're passionate about care and making a difference in people's lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we'd love to hear from you.

Apply directly or get in touch today!

Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

Please click here to apply.

Melbourne, VIC

Voluntary, Charity & Social Work




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