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28

May

Technical Consultant

CloudGo - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Purpose
As a Technical Consultant, you will be supporting projects deploying Service Now based solutions for CloudGo clients globally.
As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements


Key
Responsibilities
 Work on assigned activity/task with other team members in the project and own a
distinct aspect of the project
 Take charge of finding inform ation sources, gathering, and interpreting problem
statement, execute analysis and present findings to team members and
stakeholders
 Must have strong knowledge on ServiceNow fundamentals, configuration &
scripting.
 Work collaboratively with the team & proj ect manager to deliver assigned work on
time
 Maintain an effective and proactive follow up & updates with stakeholders
 Perform and organise ongoing support for customers such as report building, data
quality, new integrations, etc
 Configuring, developing and testing solutions on the platform to meet business
requirements
 Maintain high customer satisfaction through the delivery of high quality, timely and
thorough solutions to our clients
 Working with our process owners to identify opportunities for improvement
 Engage with clients to provide advice to solve problems & create value
 Coordinate training & workshop
 Collaborate with the project team to deliver the project efficiently
 Educating our users on how to use the platform best
 Assisting our Business Analysts and Senior Developers and providing ad hoc support
to the Team where required
 Enhance & increase ServiceNow knowledge by doing continuous learning, training
and certification

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