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Customer Service Assistant

Shoalhaven City Council - Australia,

Government, Defence & Emergency
Source: uWorkin


  • Salary: $52,468.52 - $58,976.32 p.a. plus 9.5% Superannuation
  • Permanent, Full Time
  • Access to Variable Working Hours

Shoalhaven City Council is seeking a Customer Service Assistant to deliver prompt courteous and efficient services to the customers of the Ulladulla Library & Visitors Information Centre and Milton Library.

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

About the role

This is a full-time permanent position, Monday to Friday (9.00am to 5.00pm). Located at our Ulladulla Library & Visitors Information Centre and Milton Library.


Reporting directly to the Ulladulla Customer & Community Resources Manager, the focus of this position is to deliver prompt courteous and efficient services to the customers of the Ulladulla Library & Visitors Information Centre and Milton Library.

Skills & Experience

  • HSC or equivalent
  • Class C Driver’s Licence
  • Previous experience in a service based environment
  • Ability to consult, share information and work collaboratively.
  • Ability to demonstrate customer service values
  • Demonstrated effective time management and prioritisation skills with the ability to balance competing workloads and deliver within deadlines.
  • Experience in cash handling
  • Demonstrated competence with software applications, particularly databases

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.


We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

  • Generous Leave Entitlements
  • Long Service Leave After 5 Years
  • 9 Day Fortnight for Outdoor Staff
  • Flexitime for Indoor Staff
  • Fitness Passport
  • Novated Lease Arrangements
  • Discounted Private Health Insurance
  • Training and Development Programs

How to Apply

You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

For more information on the application process, please visit how to apply on Councils website.

  1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
  2. How do you deal with pressure or stressful situations?
  3. What does customer service mean to you?
  4. This position requires an NSW Working With Children Check, please provide your Working With Children Check number.

Contact: Roslyn StrangeUlladulla Customer & Community Resource Manager (02) 4444 8822

Applications Close: Tuesday, 15 June 2021 (at Midnight)

When your application has been submitted completely, you will receive a confirmation email

Vacancy Description - Customer Service Assistant - S11112, S11113, S11114, S11115.pdf (203 kB) When applying for any Vacancies / Jobs please use: Internet Explorer 9 and above, Firefox, Chrome, Safari or Opera.
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