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Case Manager - Home Care Package Program (Client Advisor)

Benetas - Traralgon, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Case Manager (Home Care Packages) - CLIENT ADVISORY

Leading Not-For-Profit Aged Care Provider | Traralgon location | Permanent, part time (0.7FTE)

  • Work for a leading Not-for-Profit Organisation committed to staff and clients wellbeing
  • Great working environment, tool of trade vehicle and additional not for profit Salary Sacrifice benefits
  • Be part of a progressive case management team who value face to face relationships with our clients in their own homes
  • Work within your local community to delivery excellent client experience outcomes

We have an exciting opportunity for a professional and proactive Client Advisor. The successful candidate will deliver quality case management of our clients. Reporting to the Regional Operations Team Leader, this role will manage Home Care Package recipients and other Benetas clients. Your focus will be building an inspiring culture within the team and developing a positive client experience in collaboration with a variety of stakeholders.

Key Responsibilities:

  • Provide packaged and other clients with appropriate information relating to their needs
  • Undertake client intake and assessments, including planning, monitoring and regular clinical client reviews
  • Implement best practice quality models of assessment, clinical care plan development, implementation and evaluation
  • Assist clients to maximise their package spend and understand the choices available to them
  • Practice within applicable legislation while recognising and respecting client choice and rights
  • Actively promote and refer clients to Benetas services

To be successful in this position you will have:

  • Tertiary qualifications in a health or social services related discipline or related experience
  • Demonstrable experience in case management of government funded packages, community resources, and relevant legislation in the provision of aged care services
  • Excellent customer service skills and a focus on reablement and wellbeing
  • A proven ability to take a holistic approach to client needs and service delivery
  • Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
  • A positive and proactive approach to working collaboratively within a team and the broader community
  • An understanding of the issues experienced by aged care clients and their carers in the home and the differing, social, spiritual and cultural needs of clients
  • The ability to use initiative and work under pressure in a dynamic environment
  • Competency in Microsoft Word and the use of smart technology

The Benefits:

  • Competitive Salary with salary packaging and meal & entertainment benefits and fully maintained tool of trade vehicle
  • A strong learning culture where you are in the driver’s seat of your ongoing development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • Work in a trusted and values based organisation focused on quality and growth
  • Work with an engaged and passionate team
  • Employer of Choice for Gender Equality
  • A safe and supportive work environment where people are valued and encouraged to share their ideas

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Applications will be considered on an ongoing basis, therefore you are encouraged to apply as soon as possible.

Applicants must have valid working rights and be willing to obtain a police check and influenza vaccination. Applicants must have a tertiary qualification in Health, Social Services or a related field.

Traralgon, VIC

Voluntary, Charity & Social Work


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