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Workforce Coordinator (Service Allocation Coordinator)

Benetas - Hawthorn, SA

Voluntary, Charity & Social Work
Source: uWorkin


Workforce Coordinator

Permanent, part-time | Gisborne location

  • Leading not-for-profit, values based organisation
  • Make a difference in your local community
  • Lead and support a team to deliver exceptional client experience outcomes

The Workforce Coordinator manages the direct care workforce with a keen view to maximising client wellbeing in the home, and the overall client experience of employees and clients.

The Workforce Coordinator provides consistent, efficient, accurate and timely scheduling of direct care services to all Benetas clients and the regional teams through the effective management of the direct care workforce.

Key skills, experience and qualifications:

  • Solid experience in a complex logistics or rostering/scheduling environment
  • Exceptional client service skills, analytical and problem solving skills
  • High level computer literacy proficiency
  • Excellent communication and interpersonal skills with experience liaising with people from diverse backgrounds and positions
  • Ability to prioritise work and problem solve
  • Demonstrated experience working in a multi-disciplinary environment and able to foster effective working relationships
  • Proactive service approach and ‘can do’ attitude
  • Ability to use initiative and work under pressure
  • Proven experience in managing a remote workforce including the track record of building capability and communication with employees
  • Demonstrated experience to work in a team, in collaboration with employees within the organisation and with external agencies and personnel
  • Excellent written and verbal communication skills
  • Certificate IV in Aged Care and/or Disability or Business Administration or a relevant field
  • Relevant experience in a similar role (scheduling in an aged care setting or community health setting)

Benefits at Benetas:

  • Competitive Salary (with salary packaging and meal & entertainment benefits)
  • A safe and supportive work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Rewarding work that supports our clients to remain at home for longer and have a positive experience of ageing
  • Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 15 years in a row.

How to apply:

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will be required to undergo pre-employment checks which include national police checks. All Applicants must have valid working rights and be willing to undergo a police check.

All employees are required to be immunised with the Influenza Vaccination

Hawthorn, SA

Voluntary, Charity & Social Work


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